Service Coordinator and Admin

North Gate Solutions Sdn Bhd; Kuching; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Leave & medical claim

Training provided

Job summary

North Gate Solutions Sdn Bhd in Malaysia invites applications for an entry-level IT Helpdesk role based in Kuching. You will answer calls, receive and manage tickets, assign work to technicians, and follow up until issues are resolved.

Fresh graduates are welcome; training will be provided. You will also record staff attendance, manage inventory records, prepare quotations, and handle courier logistics as part of daily operations.

Qualifications

• Excellent communication skills in English; Malay and Chinese are an advantage.
• Attention to details with good memory.
• Punctual, reliable and a good team player.
• Fresh graduates welcome; training will be provided.
• Basic computer skills (WhatsApp, Gmail, Excel, Word)

Responsibilities

• Answer calls, receive and handle tickets, assign to technicians, and follow up until closure.
• Record staff attendance and arrange meetings.
• Manage and update inventory records.
• Prepare quotations, follow up, process orders, issue invoices and file documents.
• Handle courier deliveries and track incoming parts and documents

Skills

Excellent communication

Attention to detail

Punctual

Team player

Basic computer skills

Job description

North Gate Solutions Sdn Bhd was founded back in year 2001. With its primary business focus in providing network and IT related solutions, consultancy & services.

• PC & peripherals
• Servers
• Desktop operating system (Windows & Unix based)
• Structured cabling
• Networking equipment (Routers, switches, firewall & etc)
• Laser, dot matrix, line printer

What We’re Looking For

good communication skills and a positive attitude

attention to details, with a good memory

punctual, reliable, and a good team player

basic computer skills (WhatsApp, Gmail, Excel, Word)

Good spoken and written English. Melayu and Chinese are an advantage.

IT knowledge & experience is an added advantage

fresh graduates are welcome. Training will be provided

What You’ll Do

answer calls, help desk center to receive & handle ticket, assign ticket/task to technician, follow up until ticket closed, collect report & update customers

record staff attendance, arrange meetings

manage & update inventory records

prepare quotation & follow up, process order, issue invoice & file documents

handle courier - deliver, keeping track & receiving + process equipment/parts & documents

What We Offer

5 days working, Monday to Friday, 8:30am to 5:30pm

bonus/commission depend on performance

EPF, SOCSO, EIS, leave & medical claim as per contract