Network Operation Centre Technician

Wavelet Resources (M) Sdn Bhd; Cyberjaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Wavelet Resources (M) Sdn Bhd is seeking a technically skilled NOC support engineer to manage daily 24/7 network operation centre activities in Malaysia. You will monitor services, coordinate escalations, assist in repairs, ensure SLA compliance, and provide customer and vendor support.

Fresh graduates are welcome; a Diploma in Engineering or IT is required, and the candidate must be able to work in shifts with Bahasa Melayu and English communication.

Qualifications

• Diploma required in engineering or IT related field.
• 1–2 years IT/Computer/Electronic Engineering experience.
• Fresh graduates are welcome to apply.

Responsibilities

• Operate day-to-day 24/7 NOC operations.
• Assist in technician repairs and equipment installation.
• Ensure SLA standards for all tickets.
• Conduct daily service walkthroughs.
• Provide post-sales technical support to customers and vendors.
• Act as a single point of contact among engineering, customers, providers and contractors.

Skills

Technical support

Analytical thinking

Problem solving

Education

Diploma in Engineering (Computer/Telecommunication)

Diploma in Computer Science/Information Technology

Job description

Responsible for day-to-day 24/7 operation of our network operation centre infrastructure.

Assist in facilitating technician repairs for tickets and installation of equipment.

Ensure SLA standards are met for all tickets.

Executing daily walkthroughs of services monitored.

To provide efficient, effective technical support to both internal and external customers, Telco's vendor, suppliers, contractors with the objective of coordinating, managing, solving their problems in a minimal time frame and providing post-sales technical support

To provide customer service in order to establish and maintain a strong relationship with customers

Coordinate and act as a single point of contact within the engineering team, customers, Providers, Vendors & Contractors by support, maintenance & troubleshooting to customers.

Jobs Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

1 - 2 years of working experience in IT/Computer/Electronic Engineering

Fresh graduates are welcome to apply.

Immediate availability is highly preferred

Must be able to work in Shift.

Must be able to read, write & communicate well in Bahasa Melayu & English.

Proven technical, analytical and problem-solving tech support skills