Admin & Operations Assistant (Front Desk)

Internec Business Sdn Bhd; Kota Bharu; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS contributions

Job summary

Internec Business Sdn Bhd is seeking an Admin & Operations Assistant to support daily business activities in Kota Bharu. The role involves coordinating customer orders, managing deliveries, and handling inquiries with accuracy and efficiency.

You will manage software licenses, monitor renewals, and ensure records are up to date. The position requires attention to detail, reliable follow-up, and a friendly, professional approach toward customers and suppliers.

Qualifications

• Experience in administration, customer service or operations is an advantage.
• Good communication skills in English and Bahasa Malaysia.
• Basic computer skills including Microsoft Excel.

Responsibilities

• Receive, record and process customer orders accurately and coordinate deliveries.
• Process software license registrations and renewals and maintain subscription records.
• Welcome visitors and handle calls, WhatsApp messages and general enquiries; direct to relevant teams.
• Follow up on outstanding payments and maintain customer records and payment status.
• Perform regular physical stock counts and reconcile inventory records.
• Maintain a clean, organized office and support general administrative and operational tasks.

Skills

Communication

Attention to detail

Time management

Organisational skills

English proficiency

Bahasa Malaysia

Tools

Microsoft Excel

Job description

We are looking for a responsible, organised and detail-oriented Admin & Operations Assistant to support our daily business operations. You will be responsible for coordinating customer orders, tracking deliveries, managing software license renewals, handling customer enquiries and keeping office records accurate and up to date. This role is ideal for someone who enjoys structured administrative work, communicating with customers and ensuring daily tasks are completed accurately and on time.

Key responsibilities

1. Customer Orders & Delivery Coordination

Receive, record and process customer orders accurately.

Coordinate order preparation and delivery arrangements with the relevant team.

Monitor courier tracking and follow up on delayed or unsuccessful deliveries.

Update customers on their order and delivery status when necessary.

2. Software License & Subscription Management

Process new software license registrations and renewals.

Maintain accurate records of customer subscriptions and expiry dates.

Monitor upcoming renewals and ensure timely follow-up.

Update registration and renewal information in the company's records.

3. Customer Service & Front Desk

Welcome visitors, customers and suppliers professionally.

Answer incoming calls, WhatsApp messages and general enquiries.

Direct enquiries to the appropriate team members.

Manage incoming and outgoing mail, parcels and documents.

4. Payment Follow-Up & Administration

Follow up with customers on outstanding payments professionally.

Maintain accurate customer records and payment follow-up status.

Organise and update physical and digital documents.

Assist with general administrative duties and daily office operations.

5. Stock & Inventory Control

Perform regular physical stock counts.

Update inventory records and monitor stock movements.

Check physical stock against system records.

Report stock discrepancies and assist with stock reconciliation.

6. Office Upkeep & General Support

Maintain a clean, tidy and organised office environment.

Carry out routine cleaning of workstations, reception areas, meeting rooms, floors and office toilets.

Ensure shared office spaces remain clean and hygienic.

Assist with other reasonable administrative and operational tasks assigned by management.

About you

Good communication skills in English and Bahasa Malaysia.

Basic computer skills, including Microsoft Excel.

Strong attention to detail, especially when handling orders, inventory and subscription expiry dates.

Able to organise tasks, manage deadlines and follow up independently.

Responsible, honest, punctual and willing to learn.

Comfortable communicating with customers and following up on payments.

Able to handle routine administrative work and office housekeeping responsibilities.

Previous experience in administration, customer service or operations is an advantage.

Structured training and guidance.

Opportunity to learn business operations, customer service and software administration.

EPF, SOCSO and EIS contributions.