G- Service- Operation Coordinator

OTT CREATION MARKETING; Kajang; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

OTT CREATION MARKETING is seeking a Service Coordination professional in Balakong, Selangor. You will manage daily service requests, schedule field work for mechanical and electrical teams, and maintain accurate job records to ensure timely completion.

You will also prepare spare parts quotations, liaise with suppliers, and serve as the primary contact for customer communications while supporting administration and invoicing processes.

Qualifications

• Experience in a service coordination role.
• Strong organizational and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Comfortable coordinating with technical staff and customers.
• Basic technical understanding; training provided.

Responsibilities

• Manage daily service requests from customers, ensuring prompt and effective response.
• Schedule and coordinate service jobs for the technical team (mechanical and electrical).
• Track ongoing and completed service jobs using Excel-based trackers, updating records.
• Assist in preparing spare parts quotations and follow up on deliveries.
• Act as primary point of contact for service-related issues and update customers on progress.
• Prepare service reports, job sheets, and invoices with accounts support.
• Support sales and technical teams with related administrative tasks.

Skills

Organizational skills

Communication skills

Multitasking

Customer liaison

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

OTT CREATION MARKETING – Balakong, Selangor

• Manage daily service requests from customers, ensuring prompt and effective response.
• Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
• Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.

2. Spare Parts Coordination

• Assist in preparing spare parts quotations for customers.
• Follow up on spare parts deliveries and liaise with suppliers when needed
• Maintain an overview of critical spare parts in stock.

3. Customer Communication

• Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
• Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.

4. Documentation & Reporting

• Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
• Maintain accurate service records for internal and customer reference.

5. General Admin & Support

• Support the sales and technical team with related administrative tasks when needed.
• Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements

• Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable dealing with customers and coordinating with technical staff.
• Basic technical understanding (training provided for specific machinery and processes).

• Opportunities for promotion