J - Service Admin Coordinator - Operations Coordinator

OTT CREATION MARKETING; Kajang; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

OTT CREATION MARKETING – Balakong, Selangor is seeking a Service Admin Coordinator to manage daily service requests and coordinate the technical team. The role includes tracking jobs, preparing reports, and ensuring accurate documentation for customers.

The candidate will handle spare parts coordination, customer communications, and warranty documentation with support from the accounts and sales teams, in a busy industrial setting.

Qualifications

• Experience in a service coordination role in an industrial/technical setting.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable coordinating with customers and technical staff.
• Basic technical understanding (training provided).

Responsibilities

• Coordinate daily service requests from customers and respond promptly.
• Schedule and coordinate service jobs for the mechanical and electrical team.
• Track service jobs using Excel-based trackers and keep records updated.
• Prepare service reports, job sheets, and invoices with accounts support.
• Support sales and technical team with administrative tasks.
• Assist warranty claims processing with suppliers and coordinating warranty documentation.

Skills

Organizational skills

Communication skills

Multi-tasking

Customer coordination

Technical understanding

Tools

Excel

Job description

J - Service Admin Coordinator - Operations Coordinator

OTT CREATION MARKETING – Balakong, Selangor

• Manage daily service requests from customers, ensuring prompt and effective response.
• Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team’s availability.
• Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately.

2. Spare Parts Coordination:

• Assist in preparing spare parts quotations for customers.
• Follow up on spare parts deliveries and liaise with suppliers when needed
• Maintain an overview of critical spare parts in stock.

3. Customer Communication:

• Act as the primary point of contact for service-related issues, ensuring clear and professional communication.
• Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly.

4. Documentation & Reporting:

• Prepare service reports, job sheets, and invoices (with assistance from the accounts department).
• Maintain accurate service records for internal and customer reference.

5. General Admin & Support:

• Support the sales and technical team with related administrative tasks when needed.
• Assist in processing warranty claims with suppliers and coordinating warranty documentation.

Requirements:

• Experience in a service coordination role, preferably in an industrial or technical setting (doesn’t have to be the same industry).
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable dealing with customers and coordinating with technical staff.
• Basic technical understanding (training provided for specific machinery and processes).

Application Question(s):

• date of birth, current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)

WhatsApp: [phone]

• Opportunities for promotion