Service Coordinator

PureGen Water Sdn Bhd; Puchong; On-site; MYR 42,000 - 64,000; Full time

Job summary

Jora Malaysia is seeking a Service Coordinator to act as the main liaison between customers, dealers, technicians and internal departments, coordinating daily installation, servicing and maintenance schedules while handling documentation, parts coordination and quality control.

The ideal candidate holds a Diploma or Degree in Business Administration, Management or related field, with 1–3 years of experience in service coordination or customer service.

Qualifications

• Diploma or degree in business, management, engineering or a related field.
• 1–3 years in service coordination, customer service, operations or administration.
• Fresh graduates with good communication and organisational skills may be considered.
• Proficiency in Microsoft Office or Google Workspace, especially Excel.

Responsibilities

• Coordinate daily installation, servicing, maintenance and troubleshooting schedules.
• Assign technicians according to job location, urgency and workload.
• Confirm appointment dates and times with customers and dealers.
• Ensure technicians have the necessary equipment, parts and job information before attending site.
• Monitor job progress and follow up until completion.
• Receive and coordinate service requests, complaints and installation arrangements.
• Liaise with dealers regarding customer information, scope of work and installation requirements.
• Prepare and maintain service orders, installation forms, job sheets and service reports.
• Update service records and job status in the company's system.
• Coordinate with warehouse and purchasing for required spare parts and equipment.

Skills

Communication

Organisation

MS Office

Customer Service

Time Management

Education

Diploma or Degree in Business Admin/Management/Engineering/Customer Service

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Service Coordinator acts as the main point of contact between customers, dealers, technicians and internal departments, coordinating daily installation, servicing, maintenance and troubleshooting schedules while managing documentation, parts coordination and quality control.

Key responsibilities

• Coordinate daily installation, servicing, maintenance and troubleshooting schedules
• Assign technicians according to job location, urgency and workload
• Confirm appointment dates and times with customers and dealers
• Ensure technicians have the necessary equipment, parts and job information before attending site
• Monitor job progress and follow up until completion
• Receive and coordinate service requests, complaints and installation arrangements
• Liaise with dealers regarding customer information, agreed scope of work and installation requirements
• Prepare and maintain service orders, installation forms, job sheets and service reports
• Update service records and job status in the company's system
• Coordinate with warehouse and purchasing for required spare parts and equipment

About you

• Diploma or Degree in Business Administration, Management, Engineering, Customer Service or related field
• 1-3 years of experience in service coordination, customer service, operations, administration or a similar role
• Fresh graduates with good communication and organisational skills may also be considered
• Good Microsoft Office or Google Workspace skills, especially Excel
• Good communication skills in English and Bahasa Malaysia; Mandarin would be an added advantage
• Able to communicate professionally with customers, dealers and technicians
• Strong organisational and time-management skills
• Able to handle multiple jobs and follow up on pending matters
• Able to work under pressure and meet deadlines
• Detail-oriented with good documentation and record-keeping skills