CUSTOMER SERVICE COORDINATOR （客服协调员）5 WORKING DAYS

YF PACKAGING SDN BHD; Merlimau; On-site; MYR 39,000 - 58,000; Full time

Job summary

YF PACKAGING SDN BHD is seeking a Customer Service Coordinator to support sales administration and customer communications. The role requires a diploma or degree in business-related fields, 1–2 years of experience, and strong English/Malay language skills. Mandarin is a plus for communicating with Mandarin-speaking customers.

Proficiency in Excel and Word is expected. The candidate will prepare quotations, process orders, liaise with internal departments, and ensure accurate records and timely

Qualifications

• Diploma or bachelor degree in Business Admin, Marketing, Management or related field.
• 1-2 years in Sales Admin, Sales Coordination, Customer Service or related field.
• Fresh graduates with positive attitude are welcome.

Responsibilities

• Prepare and process quotations, purchase orders, price lists and other sales-related documents.
• Handle customer inquiries and complaints with timely follow-up and documentation.
• Coordinate with internal departments to ensure smooth order processing and on-time delivery.
• Review orders, verify product pricing, and maintain pricing records.
• Maintain accurate customer information and sales filing systems.

Skills

English proficiency

Bahasa Malaysia proficiency

Mandarin advantage

Education

Business Administration

Marketing

Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

CUSTOMER SERVICE COORDINATOR （客服协调员）5 WORKING DAYS

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent qualification in Business Administration, Marketing, Management, or a related field. 拥有商业管理、市场营销、管理学或相关领域的文凭、高级文凭、学士学位或同等学历资格。

Minimum 1-2 years of working experience in Sales Administration, Sales Coordination, Customer Service, or a related field. Fresh graduates with a positive attitude and willingness to learn are encouraged to apply. 具备至少1至2年销售行政、销售协调、客户服务或相关领域的工作经验。欢迎具备积极学习态度及良好工作热忱的应届毕业生申请。

Good command of written and spoken English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage to effectively communicate with Mandarin-speaking customers. 具备良好的英语及马来语书写与沟通能力。能够使用中文（华语）沟通者将具备额外优势，以便有效与用中文的客户进行交流。

Proficient in Microsoft Office applications, particularly Microsoft Excel and Word. 熟练使用 Microsoft Office 办公软件，尤其是 Microsoft Excel 和 Microsoft Word。

Good communication and interpersonal skills with the ability to interact effectively with customers, sales personnel, and internal departments. 具备良好的沟通及人际交往能力，能够与客户、销售团队及内部各部门有效协作。

Strong attention to detail and accuracy in handling quotations, purchase orders, reports, and customer documentation. 工作细心，注重细节，并能准确处理报价单、采购订单、报告及客户相关文件。
Job Responsibilities 工作职责:

Prepare and process quotations, purchase orders, price lists, consignment notes, sample requests, and other sales-related documentation. 准备及处理报价单、采购订单、价格表、寄售单、样品申请及其他销售相关文件。

Handle customer correspondence, inquiries, and complaints, ensuring timely follow-up, resolution, and proper documentation. 处理客户来函、咨询及投诉，并确保及时跟进、解决问题及妥善记录相关资料。

Monitor and coordinate customer orders from receipt to delivery, ensuring accurate order processing, stock availability, timely fulfillment, and regular updates to customers on order status and ETA. 跟进及协调客户订单，从接收订单至交货全过程，确保订单处理准确、库存充足、按时交付，并定期向客户更新订单状态及预计到货时间。

Communicate proactively with customers regarding any order, pricing, or delivery issues, and propose suitable alternative solutions when requirements cannot be met. 主动与客户沟通有关订单、价格或交货问题，并在无法满足客户要求时提供适当的替代方案。

Coordinate with internal departments, including Production, Purchasing, and Logistics, to ensure smooth order processing and on-time delivery. 与生产部、采购部及物流部等内部部门协调合作，确保订单处理顺畅及准时交货。

Review and verify customer purchase orders, sample requests, product specifications, quantities, delivery locations, and delivery schedules to ensure accuracy and compliance with customer requirements. 审核及确认客户采购订单、样品申请、产品规格、数量、交货地点及交货时间表，确保符合客户要求并准确无误。

Verify product pricing, maintain pricing records, and provide pricing updates to customers when required. 核实产品价格、维护价格记录，并在需要时向客户提供最新价格资料。

Maintain accurate customer information, sales records, and filing systems, ensuring proper documentation and data integrity. 维护准确的客户资料、销售记录、文件归档系统，确保文件管理完善及数据完整性。

Prepare daily and sales reports, KPI reports, and other management reports as required. 根据管理层要求，编制每日报表、销售报告、关键绩效指标（KPI）报告及其他管理报告。

Provide administrative and operational support to the Sales Team and assist in achieving monthly sales and collection targets. 为销售团队提供行政及运营支持，并协助达成每月销售目标及收款目标。

Any ad hoc tasks as assigned by superior. 完成上级指派的其他工作任务。