Service Advisor – Train, Sell & Delight Customers

HLT MOTORS SDN BHD; Bentong; On-site; MYR 36,000 - 60,000; Full time

Job summary

HLT MOTORS SDN BHD in Bentong is seeking a Trainee/Executive to support marketing and CRM activities. Diploma holders in Marketing, Mass Communication or Business Admin with automotive/sales exposure are invited.

Training will be provided; 1–2 years CRM/customer service marketing experience is a plus, and English & BM fluency is expected. The role emphasizes sales targets, customer satisfaction, service campaigns, timely reporting, and teamwork to meet branch CSI goals in a fast-paced

Qualifications

• Candidates without experience are encouraged to apply, training will be provided.
• Minimum Diploma in Marketing/ Mass Comm/ Business Admin OR equivalent with Automotive/Sales related experience.
• Candidates with at least 1 to 2 years of working experience in CRM, customer service marketing is an added advantage.
• Fluent written and spoken in English & Bahasa Malaysia.
• Good understanding of customer segmentation and demographics.
• Strong interpersonal and communication skills.
• Independent and able to work under pressure and multitasking environment.

Responsibilities

• Achieve sales and throughput target through aggressive selling.
• Achieve enhanced customer satisfaction through careful listening of customer’s request, obtaining approval for additional jobs and provide detail explanation of job done and charges incurred.
• Responsible for the effective participation on special service campaigns, fix IT- right program, follow-up, parts back orders and regular update on major jobs.
• Ensure prompt submission of well documented technical reports and warranty claims and branch goodwill within approved guidelines.
• Ensure vehicles are ready within promised time and exceed the customers expectations in service delivery quality.
• Assist and contribute in the achievement of the overall branch CSI targeted scores.
• Undertake any other ad-hoc assignments or duties assigned by superior when required.

Skills

CRM experience

Customer service marketing

Interpersonal skills

Communication skills

Education

Diploma in Marketing/Mass Comm/Business Admin

Job description

HLT MOTORS SDN BHD in Bentong is seeking a Trainee/Executive to support marketing and CRM activities. Diploma holders in Marketing, Mass Communication or Business Admin with automotive/sales exposure are invited.

Training will be provided; 1–2 years CRM/customer service marketing experience is a plus, and English & BM fluency is expected. The role emphasizes sales targets, customer satisfaction, service campaigns, timely reporting, and teamwork to meet branch CSI goals in a fast-paced