Customer Service Operations Executive – Performance & Compliance

HLT MOTORS SDN BHD; Kampung Chamang; On-site; MYR 45,000 - 89,000; Full time

Job summary

HLT MOTORS SDN BHD in Malaysia seeks a Customer Service Executive to drive target achievement, monitor outlet performance, and ensure SOP compliance. The role focuses on product sales, campaigns, and staff performance, with strong emphasis on operational standards and dealer compliance.

You will monitor irregularities, manage cash jobs, invoice reversals, and credit collections, while overseeing parts stock, asset management, and HR planning to optimize productivity.

Responsibilities

• Target Achievement and Performance Improvement
• Achieving overall outlet performance
• Product sales and campaigns achievement
• Ensuring overall staff performance aligns with target objectives and SOP compliance
• Operational Compliance and Implementation
• Enforcement and monitoring of various operational activities
• Implementation and sustainment of dealer compliance
• To monitor and identify irregularities in the area as follows: Outstanding cash job
• Invoice reversal and zero invoice.
• Credit collection and debtors management.
• Warranty Rejection.
• Parts and Facility
• Stock monitoring, inventory management, and parts disposal/collection
• Asset and facility management (Tools, Equipment, Furniture and Fittings)
• Human Resources and Manpower Planning
• HR planning and productivity/ labur utilization monitoring
• KPI
• GS CPUS and GS CPS Target
• Product performance Achievement
• Parts Stock Month

Job description

HLT MOTORS SDN BHD in Malaysia seeks a Customer Service Executive to drive target achievement, monitor outlet performance, and ensure SOP compliance. The role focuses on product sales, campaigns, and staff performance, with strong emphasis on operational standards and dealer compliance.

You will monitor irregularities, manage cash jobs, invoice reversals, and credit collections, while overseeing parts stock, asset management, and HR planning to optimize productivity.