Service Advisor (Klang Valley)

Sime Darby Beyond Auto Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 47,000; Full time

Job summary

Sime Darby Motors seeks a customer service liaison in Petaling Jaya to assist customers with planned appointments and walk-ins, manage repair orders, and ensure clear communication throughout the service process.

You will maintain customer and vehicle records, monitor work progress, and conduct post-service follow-ups to gauge satisfaction and secure repeat business.

Qualifications

• Must have practical experience in customer-facing roles in automotive services.
• Experience in handling appointments, walk-ins and service progress updates.
• Good communication and record-keeping abilities.

Responsibilities

• Receive and assist customers with planned appointments and walk-ins
• Ensure customer and vehicle records are updated and accurate
• Establish agreed fixed times of completion for work to be carried out
• Maintain accurate records of all work checked in for the day, including carry forward vehicles
• Keep customers well informed of the progress of their vehicles
• Communicate all additional work required to customers and obtain authorization before work is carried out
• Communicate new or updated agreed times of completion when necessary
• Carry out daily WIP updates of all open repair orders
• Generate accurate invoices for all work carried out according to Company and principal guidelines
• Ensure all customers receive post-service follow-up calls to determine satisfaction levels

Skills

Customer Experience

Communication

Record Keeping

Education

Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent

Job description

This role involves receiving and assisting customers with planned appointments and walk-ins, managing repair orders, and ensuring accurate communication throughout the service process. You will maintain customer and vehicle records, monitor work progress, and handle post-service follow-up to ensure customer satisfaction.

Key responsibilities

Receive and assist customers with planned appointments and walk-ins

Ensure customer and vehicle records are updated and accurate

Establish agreed fixed times of completion for work to be carried out

Maintain accurate records of all work checked in for the day, including carry forward vehicles

Keep customers well informed of the progress of their vehicles

Communicate all additional work required to customers and obtain authorization before work is carried out

Communicate new or updated agreed times of completion when necessary

Carry out daily WIP updates of all open repair orders

Generate accurate invoices for all work carried out according to Company and principal guidelines

Ensure all customers receive post-service follow-up calls to determine satisfaction levels

About you

Must possess at least Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent

Preferred 1-2 years of working experience in automotive industry Customer Experience role

Previous customer engagement or relationship role experience

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.

Sime Darby Motors is one of the major automotive players in the Asia-Pacific region with presence in Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. We are actively involved in the various parts of the value chain such as importation, assembly, distribution and retail.

The Motors Division has relationships with many vehicle manufacturers around the world. Together with our partners, we strive to address the current challenges faced by the automotive industry and endeavor to support and promote sustainability in the industry.