Service Executive

Platinum Lifestyle Corporation Sdn Bhd; Butterworth; On-site; MYR 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Competitive remuneration

Dynamic company culture

Job summary

Platinum Lifestyle Corporation Sdn Bhd in Butterworth, Penang seeks a Service Executive to manage customer service, coordinate vehicle maintenance workflows, and drive service sales. You will streamline processes, open job orders in the DMS, and ensure timely delivery while collaborating with technicians.

The role requires a Diploma/Certificate in automotive or business administration and at least 3 years in an automotive service environment, with strong Bahasa Malaysia and English communication

Qualifications

• Diploma/Certificate in relevant fields preferred but experience accepted.
• Strong communication in Bahasa Malaysia and English; Mandarin an advantage.
• Minimum 3 years in automotive service, workshop, or customer-facing role.

Responsibilities

• Greet customers and handle inquiries via phone, WhatsApp or walk-ins.
• Schedule appointments and open job orders in the DMS, coordinate with technicians.
• Promote maintenance plans, parts, accessories, and extra services.
• Inspect work, process invoices, explain repairs at pickup to clients.
• Handle complaints professionally following SOPs.

Skills

Bahasa Malaysia

English

Customer service

Communication

Teamwork

DMS knowledge

Education

Diploma or Certificate in Automotive Engineering

Diploma or Certificate in Business Administration

Tools

Dealer Management System (DMS)

Job description

About the role

Platinum Lifestyle Corporation Sdn Bhd is seeking a highly organised and detail-oriented Service Executive to join our team in Butterworth, Penang. In this full-time role, you will be responsible to manage customer service, coordinates vehicle maintenance workflows, and drives service sales at a service center. Your ability to streamline processes, optimize workflows, and ensure timely delivery of projects will be instrumental to the success of our operations.

Key Responsibilities

• Customer Relations: Greet customers, listen to vehicle issues, explain service packages, and manage inquiries via phone, WhatsApp, or walk-ins.
• Service Coordination: Schedule appointments, open job orders in the Dealer Management System (DMS), and coordinate work progress with technicians.
• Sales and Upselling: Promote maintenance plans, replacement parts, accessories, and additional repair services to hit conversion targets.
• Quality and Delivery: Inspect finished work, process invoices, handle billing, and explain repair outcomes to clients upon vehicle pickup.
• Complaint Resolution: Handle client feedback or disputes professionally, adhering to company standard operating procedures (SOPs).

Job Requirements

• Education: Diploma or Certificate in Automotive Engineering, Business Administration, or a related field (preferred but experience is often accepted).
• Experience: Minimum 3 years working experience in an automotive service center, workshop, or customer-facing sales/service role.
• Skills: Strong communication in Bahasa Malaysia and English; Mandarin or local dialects are a strong advantage in many Malaysian dealerships. Excellent communication and interpersonal skills to interact with various stakeholders. Strong organizational and problem-solving skills with the ability to multitask and prioritize tasks effectively. Ability to work collaboratively in a team environment.
• Technical Knowledge: Basic understanding of car repairs, maintenance parts, and familiarity with a Dealer Management System (DMS).

What we offer

At Platinum Lifestyle Corporation Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. You'll have the opportunity to grow your career through ongoing training and development programs, and enjoy a range of benefits including competitive remuneration, health insurance, and a dynamic company culture.

• Competitive remuneration
• Health insurance
• Dynamic company culture