Service Advisor (iCaur)

AAW NEXUS SDN BHD; Kuala Lumpur; On-site; MYR 40,000 - 70,000; Full time

Job summary

AAW NEXUS SDN BHD in Kuala Lumpur is seeking an EV Service Advisor to be the primary contact between customers and the service department. You will provide professional customer service, coordinate vehicle maintenance and repairs, and explain technical information in clear terms to customers.

Ideal candidates understand electric vehicle systems, are familiar with maintenance requirements and warranty procedures, and uphold high safety standards to ensure a seamless service experience for every

Qualifications

• Good understanding of electric vehicle systems.
• Knowledge of maintenance requirements.
• Understanding of warranty procedures.
• Knowledge of safety practices.

Responsibilities

• Provide professional customer service.
• Coordinate vehicle maintenance and repair activities.
• Explain technical information to customers.
• Ensure a seamless service experience.

Skills

EV systems knowledge

Maintenance knowledge

Warranty procedures

Safety practices

Job description

The EV Service Advisor serves as the primary point of contact between customers and the service department. The role involves providing professional customer service, coordinating vehicle maintenance and repair activities, explaining technical information, and ensuring a seamless service experience.

Key responsibilities

• Provide professional customer service
• Coordinate vehicle maintenance and repair activities
• Explain technical information to customers
• Ensure a seamless service experience

About you

• Good understanding of electric vehicle systems
• Knowledge of maintenance requirements
• Understanding of warranty procedures
• Knowledge of safety practices