Service Advisor, Body & Paint

Tan Chong Motor Holdings Berhad; Kajang; On-site; MYR 33,000 - 56,000; Full time

Job summary

Tan Chong Motor Holdings Berhad seeks a Body & Paint Service Advisor to plan customer intake and coordinate repairs in adherence to NSSW procedures. You will prepare accurate estimates for insurance and cash repairs, finalize invoices, and manage documentation in Merimen before releasing vehicles.

The role requires 1+ year in a related field, preferably with Body & Paint customer experience. Training and career growth are offered within a dynamic automotive service team.

Qualifications

• At least 1 year of working experience in the related field.
• Preferably Junior Executives specializing in handling customers in Body & Paint industry.

Responsibilities

• Plan and coordinate the receiving of Body & Paint customers in line with standard procedures (NSSW).
• Perform accurate repair estimates for Insurance and cash paying customers.
• Process final bills/invoices for cash repairs and insurance cases.
• Upload mandatory documents in Merimen system and ensure completeness before vehicle release.
• Secure Discharge Voucher (DV) signatures from insured before delivery.
• Handle supplementary claims and liaise with insurance adjusters.
• Communicate with the job controller on parts availability and repair lead times.
• Aim to achieve budgeted B&P Sales, Intake targets and Customer Satisfaction.
• Create Back Orders and follow up with the Job Controller on parts.
• Address customers' dissatisfaction and drive problem-solving improvements.
• Coach and provide career guidance to junior/trainee staff.
• Support service marketing promotions and campaigns.
• Perform other duties as assigned by superior.

Skills

Customer service

Communication skills

Problem solving

Education

Professional Certificate

Diploma / Advanced Diploma

Engineering (Mechanical/Automotive)

Equivalent qualification

Job description

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To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.

To perform accurate repair estimates for both Insurance and cash paying customers.

To do final bill / invoice for cash repairs and insurance cases.

To upload all the necessary mandatory documents in Merimen system.

To ensure all documents are complete before releasing the vehicle to the customers.

To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.

To do supplementary claims where needed.

To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.

Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.

To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.

To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.

To effectively handle customers' dissatisfaction complaints.

Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.

Coach and provide career development advice to junior or trainee B&P service advisors.

To support all service marketing promotions and campaigns.

Others duties as assigned by superior.

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical/Automotive) or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably Junior Executives specializing in handling customers in Body & Paint industry.