Body & Paint Service Advisor - Claims & Customer Care

Tan Chong Motor Holdings Berhad; Kajang; On-site; MYR 33,000 - 56,000; Full time

Job summary

Tan Chong Motor Holdings Berhad seeks a Body & Paint Service Advisor to plan customer intake and coordinate repairs in adherence to NSSW procedures. You will prepare accurate estimates for insurance and cash repairs, finalize invoices, and manage documentation in Merimen before releasing vehicles.

The role requires 1+ year in a related field, preferably with Body & Paint customer experience. Training and career growth are offered within a dynamic automotive service team.

Qualifications

• At least 1 year of working experience in the related field.
• Preferably Junior Executives specializing in handling customers in Body & Paint industry.

Responsibilities

• Plan and coordinate the receiving of Body & Paint customers in line with standard procedures (NSSW).
• Perform accurate repair estimates for Insurance and cash paying customers.
• Process final bills/invoices for cash repairs and insurance cases.
• Upload mandatory documents in Merimen system and ensure completeness before vehicle release.
• Secure Discharge Voucher (DV) signatures from insured before delivery.
• Handle supplementary claims and liaise with insurance adjusters.
• Communicate with the job controller on parts availability and repair lead times.
• Aim to achieve budgeted B&P Sales, Intake targets and Customer Satisfaction.
• Create Back Orders and follow up with the Job Controller on parts.
• Address customers' dissatisfaction and drive problem-solving improvements.
• Coach and provide career guidance to junior/trainee staff.
• Support service marketing promotions and campaigns.
• Perform other duties as assigned by superior.

Skills

Customer service

Communication skills

Problem solving

Education

Professional Certificate

Diploma / Advanced Diploma

Engineering (Mechanical/Automotive)

Equivalent qualification

Job description

Tan Chong Motor Holdings Berhad seeks a Body & Paint Service Advisor to plan customer intake and coordinate repairs in adherence to NSSW procedures. You will prepare accurate estimates for insurance and cash repairs, finalize invoices, and manage documentation in Merimen before releasing vehicles.

The role requires 1+ year in a related field, preferably with Body & Paint customer experience. Training and career growth are offered within a dynamic automotive service team.