Service Advisor (Automotive)

Ming Heng Proton; Kuala Lumpur; On-site; MYR 61,000 - 84,000; Full time

Benefits offered by this job

Performance incentives

Training & growth

Team culture

Staff benefits

Job summary

Jora Malaysia is seeking a Service Advisor to be the bridge between customers and our workshop team, ensuring every customer drives away with a smile.

Be the first friendly face, listen to needs, prepare clear quotations, and keep customers updated on job progress while working closely with technicians to deliver top-quality service.

If you love connecting with people and helping them take care of their cars, this is your chance to grow your career with us!

Qualifications

• Passion for cars and customer service.
• Good communicator with a positive, problem-solving mindset.
• Experience in automotive service line is a plus (but fresh talent with the right attitude is welcome!).
• Organised, detail-oriented, and able to juggle tasks in a fast-paced environment.
• Basic computer skills (email, Microsoft Office, service system).

Responsibilities

• Be the first friendly face our customers meet when they walk in.
• Listen to customers’ needs and recommend the right service solutions.
• Prepare clear service quotations & keep customers updated on job progress.
• Work closely with our skilled technicians to deliver top-quality service.
• Handle feedback with professionalism and ensure customer satisfaction.
• Build lasting relationships with customers so they come back with confidence.

Skills

Customer service

Communication

Problem-solving

Organization

Basic computer skills

Tools

Service system

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Do you have a passion for cars AND people? We’re looking for a Service Advisor to be the bridge between our customers and our workshop team – ensuring every customer drives away with a smile.

What You’ll Do

• Be the first friendly face our customers meet when they walk in.
• Listen to customers’ needs and recommend the right service solutions.
• Prepare clear service quotations & keep customers updated on job progress.
• Work closely with our skilled technicians to deliver top-quality service.
• Handle feedback with professionalism and ensure customer satisfaction.
• Build lasting relationships with customers so they come back with confidence.

What We’re Looking For

• Passion for cars and customer service.
• Good communicator with a positive, problem-solving mindset.
• Experience in automotive service line is a plus (but fresh talent with the right attitude is welcome!).
• Organised, detail-oriented, and able to juggle tasks in a fast-paced environment.
• Basic computer skills (email, Microsoft Office, service system).

Why Join Us?

• Attractive performance incentives.
• Ongoing training & career growth opportunities.
• Supportive team culture & positive working environment.
• Staff benefits including medical, EPF, SOCSO, and service discounts.

If you love connecting with people and helping them take care of their cars, this is your chance to grow your career with us!