Service Advisor, Body & Paint

TAN CHONG EKSPRES AUTO SERVIS SDN BHD; Kajang; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Learning & Development

Employee Engagement

Exclusive Staff Discount

Gym Facilities

Fitness Program

Job summary

Tan Chong Ekspres Auto Servis SDN BHD is seeking a Body & Paint Service Advisor to plan and coordinate intake for NSSW standard operating procedures, and to prepare accurate repair estimates for insurance and cash customers. You will manage final billing, upload documents to Merimen, and ensure all paperwork is complete before vehicle handover.

The role involves liaising with insurance adjusters, tracking parts availability, achieving B&P sales and customer satisfaction targets, handling

Qualifications

• Minimum 1 year in a Body & Paint related role.
• Diploma/Advanced Diploma in Engineering or Automotive equivalent.
• Coordinate repair estimates and invoicing.
• Familiar with insurance claim processes and procedures.

Responsibilities

• Plan and coordinate Body & Paint intake and workflow.
• Prepare accurate repair estimates for insured and cash customers.
• Produce final bills/invoices for repairs and insurance cases.
• Upload mandatory documents in Merimen and ensure complete handover.

Skills

Customer handling

Insurance liaison

Communication skills

Problem solving

Team coaching

Attention to detail

Education

Diploma/Advanced Diploma in Engineering/Automotive

Tools

Merimen system

Job description

To plan, coordinate the receiving of Body & Paint customers in line with the established standard operating procedures (NSSW) and business processes.

To perform accurate repair estimates for both Insurance and cash paying customers.

To do final bill / invoice for cash repairs and insurance cases.

To upload all the necessary mandatory documents in Merimen system.

To ensure all documents are complete before releasing the vehicle to the customers.

To ensure Discharge Voucher (DV) to be signed by the insured before the vehicle been delivered.

To do supplementary claims where needed.

To liaise and negotiate effectively with insurance adjusters and insurance person-in-charge.

Communicate efficiently with job controller on the parts availability and repair lead time in order to advice the customer on the promise delivery date.

To achieve budgeted B&P Sales, Intake targets and Customer Satisfaction level.

To make or initiate Back Orders and to follow-up with Job Controller on all Back Order Parts.

To effectively handle customers' dissatisfaction complaints.

Continuous kaizen and apply problem solving steps to develop solutions to resolve work related problems and issues.

Coach and provide career development advice to junior or trainee B&P service advisors.

To support all service marketing promotions and campaigns.

Others duties as assigned by superior.

Requirements:

Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical/Automotive) or equivalent.

At least 1 year(s) of working experience in the related field is required for this position.

Preferably Junior Executives specializing in handling customers in Body & Paint industry.

Tan Chong Motor Holdings Berhad (“TCMH”) was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Tan Chong Motor Holdings Berhad (“TCMH") was incorporated in Malaysia in 1972 and listed on the Main Market of Bursa Malaysia Securities Berhad in 1974. From its humble beginning as a small distributor of motor vehicles back in the 1950s, TCMH has grown into a conglomerate involved in a myriad of business activities.

Today, TCMH operates as an investment holding company with principal activities in the assembly and distribution of passenger and commercial vehicles, after-sales services, spare parts retailing, education, trading and motor-related financial services such as hire purchase, insurance services, leasing and car subscription services, both domestically and internationally.

Perks and benefits Medical Benefits Learning & Development Employee Engagement Exclusive Staff Discount Gym Facilites Fitness Program - Muay Thai, Zumba, Combat, Yoga