Service Advisor (Automotive)

Wheelcorp Premium Sdn Bhd; Shah Alam; On-site; MYR 28,000 - 50,000; Full time

Job summary

Wheelcorp Premium Sdn Bhd is seeking an Automotive Service Advisor to assist customers with vehicle servicing, maintenance, repairs and warranty matters. You will record complaints, advise on services and prepare quotations, while coordinating with technicians to monitor progress and ensure timely delivery.

The role requires good communication, a customer-oriented mindset and willingness to learn EV technology and after-sales procedures. Fresh graduates are welcome to apply.

Qualifications

• Minimum SPM / Diploma in Automotive, Business Administration or a related field.
• Fresh graduates encouraged to apply.
• Strong communication and interpersonal skills.
• Customer-oriented with problem-solving abilities.
• Willingness to learn EV technology and after-sales service procedures.

Responsibilities

• Greet customers and attend to enquiries regarding servicing, maintenance, repairs and warranty.
• Record vehicle complaints and service requirements.
• Advise on maintenance and repair services.
• Prepare quotations, job orders and service documentation.
• Coordinate with technicians to monitor progress and delivery.
• Provide updates on service status and timelines.
• Explain warranty coverage and maintenance procedures.
• Maintain accurate customer records and service histories.
• Ensure high customer satisfaction and relationships.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Teamwork

Attention to detail

Education

SPM / Diploma in Automotive or related field

Job description

Welcome customers and attend to their enquiries regarding vehicle servicing, maintenance, repairs and warranty matters.

Understand customers' concerns and accurately record vehicle complaints and service requirements.

Advise customers on recommended maintenance, repair services and vehicle care.

Prepare service quotations, job orders and relevant service documentation.

Coordinate with technicians to monitor repair progress and ensure timely vehicle delivery.

Provide regular updates to customers regarding service status, repair progress and completion timelines.

Explain service recommendations, warranty coverage and maintenance procedures to customers.

Handle customer feedback, complaints and service-related issues professionally.

Maintain accurate customer records, service histories and documentation.

Ensure excellent customer satisfaction and maintain good customer relationships.

Requirements

Minimum SPM / Diploma in Automotive, Business Administration or a related field.

Previous experience as a Service Advisor or in automotive after-sales service will be an added advantage.

Fresh graduates with a strong interest in the automotive industry are encouraged to apply.

Good communication and interpersonal skills.

Customer-oriented with a positive attitude and problem-solving abilities.

Able to work independently as well as in a team.

Basic knowledge of automotive systems is an advantage.

Willingness to learn about Electric Vehicle (EV) technology and after-sales service procedures.

Wheelcorp Premium is a 4s dealership located at thriving township with the Newest Outlet in Bukit Tinggi, Klang and in Setia Alam, Shah Alam and future expansion in Puchong. We provide both Sales and After Sales service on BMW & MINI vehicles. Operating in a 5-Storey 4S centre that is built on a 2.2 acre plot of land, we aim to strive forward a mission to set an unforgettable experience for our customers & clients in the vicinity of Setia Alam & Klang as well as the other part of Klang Valley.

Wheelcorp Premium is a 4s dealership located at thriving township with the Newest Outlet in Bukit Tinggi, Klang and in Setia Alam, Shah Alam and future expansion in Puchong. We provide both Sales and After Sales service on BMW & MINI vehicles. Operating in a 5-Storey 4S centre that is built on a 2.2 acre plot of land, we aim to strive forward a mission to set an unforgettable experience for our customers & clients in the vicinity of Setia Alam & Klang as well as the other part of Klang Valley.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an automotive service adviser?
• Which of the following types of qualifications do you have?
• Do you have customer service experience?

What can I earn as an Automotive Service Adviser