Customer-Centric Auto Service Advisor

Ming Heng Motor Sdn Bhd; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Ming Heng Motor Sdn Bhd in Malaysia is seeking an Automotive Service Adviser to greet customers, assess service needs and coordinate repairs with our workshop. You will build lasting relationships through quality service and clear communication.

The role requires a minimum SPM or Diploma in Automotive/Business or 1-2 years in automotive service, plus a customer-focused mindset, basic computer skills and a valid driving license.

Qualifications

• Minimum SPM/Diploma in Automotive/Business or related field or 1-2 years of experience in automotive service industry is required.
• Customer-oriented with a positive attitude and problem solving mindset.
• Able to work in a fast-paced environment.
• Basic computer skills.
• Valid Driving license.

Responsibilities

• Serve, manage and retain customers.
• Attend and deliver all customer cases as promised.
• Achieve monthly KPI, Service and Customer Satisfaction Index targets.
• Execute and implement any job assignment and instruction given by Superior.

Skills

Customer orientation

Problem solving

Fast-paced environment

Basic computer skills

Valid driving license

Education

SPM/Diploma in Automotive/Business or related field

Job description

Ming Heng Motor Sdn Bhd in Malaysia is seeking an Automotive Service Adviser to greet customers, assess service needs and coordinate repairs with our workshop. You will build lasting relationships through quality service and clear communication.

The role requires a minimum SPM or Diploma in Automotive/Business or 1-2 years in automotive service, plus a customer-focused mindset, basic computer skills and a valid driving license.