Service Advisor (Honda Dealership)

Kah Motor Company Sdn Bhd; Puchong; On-site; MYR 28,000 - 45,000; Full time

Job summary

Kah Motor Company Sdn Bhd in Malaysia is seeking a Service Advisor to attend to customers' daily service needs, manage appointments and promote service and parts sales.

You will coordinate with workshop staff, handle complaints, and strive for high customer satisfaction. The role requires strong English communication, customer focus, and a sales drive.

Qualifications

• Experience as Service Advisor in automotive dealership.
• Strong communication skills & good command in speaking English.
• Computer savvy.

Responsibilities

• Attend to customers’ daily service needs whilst complying to work procedures
• Manage service appointments registration
• Promote service and parts sales
• Execution of customer service-related duties and responsibilities
• Coordinate with Job Controllers / Foremen / Technician on work progress status & inform any delay to customer accordingly
• Handle customer complaints and ensures high customer satisfaction

Skills

Strong communication

Computer literacy

Sales drive

Job description

Job Description

Attend to customers’ daily service needs whilst complying to work procedures

Manage service appointments registration

Promote service and parts sales

Execution of customer service-related duties and responsibilities

Coordinate with Job Controllers / Foremen / Technician on work progress status & inform any delay to customer accordingly

Handle customer complaints and ensures high customer satisfaction

Candidate Requirements

Experience as Service Advisor in automotive dealership

Strong communication skills & good command in speaking English

Computer savvy

Enjoy meeting and working with customers

Pleasant & friendly; able to smile and to treat all customers in a polite, friendly & helpful manner even when handling difficult customers

Have the motivation and drive to push for sales

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.

Kah Motor is the leading authorized dealer of all Honda vehicles in Malaysia & we have been in the business of selling, servicing & repairing Honda passenger cars for more than 60 years. We also provide the full range of after-sales services from the regular car servicing to repairs (both minor & major) including all body & paint work services, as & when our customers require it.

Our full range of services also include Honda HIP insurance services to new & existing customers and these services are provided at every branch we are located in, i.e. Penang, Perak, Klang Valley, Melaka, Johor & Sabah. In short, we seek to be a one stop centre delivering the best services to our customers ranging from Sales to After-Sales and right up until insurance services, where necessary.