Service Advisor

Isuzu Malaysia Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Attractive remuneration

Strategic location

Medical benefits for family

Dental benefits for family

Semi-flexi hours

Parking subsidy

Insurance & maternity care

Training & development

Job summary

Isuzu Malaysia Sdn. Bhd. is seeking a customer-oriented Service Advisor in Shah Alam to greet customers, collect vehicle information, and identify service needs.

You will prepare accurate service orders and explain required repairs, advise on vehicle maintenance per manufacturer specs, and communicate any changes in scope, cost, or ETA to customers. Alternate Saturdays may be required.

Qualifications

• Possess a Professional Certificate, SKM, Diploma in Automotive or relevant qualification.
• Minimum 3 years of related working experience.
• Good problem-solving skills.
• Basic technical knowledge and understanding of automotive systems.
• Customer oriented and able to handle customers professionally and effectively.
• Proficiency in using automotive management tools or database system.
• Good command of Bahasa Malaysia and English, both verbal and written.
• Able to work on alternate Saturdays.

Responsibilities

• Greet customers promptly and courteously, obtain relevant vehicle information, and identify their service requirements.
• Prepare service orders accurately and explain the required service or repair work to customers.
• Advise customers on proper vehicle care and maintenance in accordance with the manufacturer’s specifications.
• Implement service marketing programmes.
• Obtain the customer’s signature on the service or repair order and provide a copy of the completed document to the customer.
• Communicate with customers regarding any changes in repair scope, cost, or estimated completion time, and obtain the customer’s authorization prior to carrying out additional repairs.
• Review repair orders to ensure that all requested work has been completed and that any additional repair requirements are properly recorded before closing the repair order.
• Maintain accurate customer and vehicle service records in the relevant automotive management system or database.
• Perform other related duties as assigned by the superior from time to time.

Skills

Customer service

Communication

Problem solving

Automotive knowledge

Bahasa Malaysia

English

Education

Professional Certificate / SKM / Diploma in Automotive

Tools

Automotive management system

Job description

Greet customers promptly and courteously, obtain relevant vehicle information, and identify their service requirements.

Prepare service orders accurately and explain the required service or repair work to customers.

Advise customers on proper vehicle care and maintenance in accordance with the manufacturer’s specifications.

Implement service marketing programmes.

Obtain the customer’s signature on the service or repair order and provide a copy of the completed document to the customer.

Communicate with customers regarding any changes in repair scope, cost, or estimated completion time, and obtain the customer’s authorization prior to carrying out additional repairs.

Review repair orders to ensure that all requested work has been completed and that any additional repair requirements are properly recorded before closing the repair order.

Maintain accurate customer and vehicle service records in the relevant automotive management system or database.

Perform other related duties as assigned by the superior from time to time.

Job Requirements:

Possess a Professional Certificate, SKM, Diploma in Automotive or relevant qualification.

Minimum 3 years of related working experience.

Good problem-solving skills.

Basic technical knowledge and understanding of automotive systems.

Customer oriented and able to handle customers professionally and effectively.

Proficiency in using automotive management tools or database system.

Good command of Bahasa Malaysia and English, both verbal and written.

Able to work on alternate Saturdays.

Isuzu Malaysia Sdn. Bhd. (IMSB) is a tripartite venture between Isuzu Motors Limited, DRB-HICOM Group Bhd and Mitsubishi Corporation. It was incorporated on 6 September 2004, with a view of strengthening Isuzu’s global reach in the region. IMSB currently distributes Isuzu products in Malaysia.

Isuzu Malaysia Sdn. Bhd. (IMSB) is a tripartite venture between Isuzu Motors Limited, DRB-HICOM Group Bhd and Mitsubishi Corporation. It was incorporated on 6 September 2004, with a view of strengthening Isuzu’s global reach in the region. IMSB currently distributes Isuzu products in Malaysia.

Perks and benefits

• Attractive Remuneration Package
• Strategic Location
• Medical Benefits Covering Family Members
• Dental Benefits Covering Family Members
• Semi-flexi Working Hour
• Parking Subsidy
• Insurance and Maternity Care Coverage
• Training & Development