ASSISTANT MANAGER - SERVICE

Credit Bureau Malaysia; Malaysia; On-site; MYR 134,000 - 201,000; Full time

Job summary

Credit Bureau Malaysia is seeking a capable Service Manager to oversee the commercial truck service operations. You will supervise Service Advisors, Supervisors and technicians, ensure repairs meet SOPs, and drive safety and efficiency across the workshop.

Responsibilities include job scheduling, parts coordination, warranty administration, and reporting on WIP and KPIs. A technical background in diesel systems and strong leadership are essential, with a valid driving licence preferred.

Qualifications

• Diploma or Degree in Mechanical, Automotive, or Heavy Equipment Engineering (or equivalent).
• Minimum 5–8 years of experience in commercial truck service operations.
• At least 2–3 years of supervisory or management experience.
• Strong knowledge of diesel engines, transmissions, axles, electrical systems, brakes, air systems, hydraulics, and vehicle diagnostics.
• Good leadership, communication, and customer service skills.
• Proficient in-service management systems and Microsoft Office.
• Valid driving licence (commercial licence is an advantage).

Responsibilities

• Assist in managing daily commercial truck service operations.
• Ensure repairs and maintenance meet SOPs.
• Monitor workshop productivity, efficiency, and technician utilization.
• Coordinate job scheduling to minimize downtime.
• Ensure jobs completed within promised delivery times.
• Provide technical guidance to Service Advisors and technicians.
• Handle warranty documentation and claims.
• Supervise Service Advisors, Supervisors, and technicians.
• Monitor KPIs like service and parts sales targets.
• Ensure safety and compliance with SOPs.

Skills

Leadership

Communication

Customer Service

Diesel engines knowledge

Driving licence

Education

Diploma or Degree in Mechanical, Automotive, or Heavy Equipment Engineering

Tools

Service management systems

Microsoft Office

Job description

• Assist in managing thedaily operations of the commercial truck service department.
• Ensure all repair andmaintenance jobs are completed according to company SOPs.
• Monitor workshopproductivity, efficiency, and technician utilization.
• Coordinate job schedulingto minimize customer downtime.
• Ensure all jobs arecompleted within the promised delivery time.

2.Technical Support

• Provide technical guidanceto Service Advisors and technicians.
• Assist in troubleshootingcomplex mechanical, hydraulic, electrical, pneumatic, and engine problems.
• Review technical reportsbefore submission to customers or principals.
• Support warranty diagnosisand claim documentation.

3.Customer Service

• Handle customer complaintsand provide effective solutions.
• Attend meetings with keyfleet customers.
• Monitor customersatisfaction and service quality.
• Follow up on overduequotations and repair approvals.

4.Workshop Management

• Ensure proper use andmaintenance of workshop equipment and special tools.
• Maintain a safe workingenvironment in accordance with company safety policies.
• Monitor workshopconsumables and equipment condition.

5.Parts Coordination

• Coordinate with the PartsDepartment to ensure spare parts availability.
• Monitor urgent parts ordersand backorders.
• Review slow-moving andcritical spare parts inventory.
• Minimize machine downtimecaused by parts shortages.

6.Warranty Administration

• Ensure warranty claims aresubmitted accurately and within the required timeline.
• Verify supporting documentsbefore submission.
• Liaise with the principalregarding warranty approvals and technical issues.

7.Fleet Maintenance Management

• Monitor preventivemaintenance schedules for customer fleets.
• Recommend maintenanceprograms to improve vehicle reliability.
• Analyse recurring failuresand implement corrective actions.
• Support long-term servicecontracts.

8.Staff Management

• Supervise ServiceAdvisors, Supervisors, and technicians.
• Conduct toolbox meetingsregularly.
• Assist in staffperformance evaluations.
• Identify training needsand arrange technical training.
• Coach and mentor juniorstaff.

9.Business Performance

• Assist in achievingmonthly and annual service and parts sales targets.
• Monitor labour recoveryand workshop profitability.
• Review labour efficiencyand productivity reports.
• Support cost-controlinitiatives.

10.Documentation & Reporting

• Review service reportsand repair quotations.
• Prepare weekly andmonthly operational reports.
• Monitor work-in-progress(WIP) jobs.
• Ensure all repair recordsare updated in the service management system.

11.Safety & Compliance

• Ensure compliance withcompany SOPs and manufacturer standards.
• Monitor adherence tooccupational safety requirements.
• Ensure proper handling anddisposal of waste oil, batteries, and hazardous materials.
• Support internal andexternal audits.
• Identify opportunities to improve workshop efficiency.
• Develop and implementprocess improvements.
• Introduce best practicesfor commercial truck servicing.
• Support digitalization andservice system enhancements.

KeyPerformance Indicators (KPIs)

• Monthly service salestarget achievement
• Monthly parts sales targetachievement
• Safety incidents: ZeroLost Time Injuries (LTI)
• WIP aging within companytarget
• Minimize customer vehicledowntime

Requirements

• Diploma or Degree in Mechanical, Automotive, or Heavy Equipment Engineering (or equivalent).
• Minimum 5–8 years of experience in commercial truck service operations.
• At least 2–3 years of supervisory or management experience.
• Strong knowledge of diesel engines, transmissions, axles, electrical systems, brakes, air systems, hydraulics, and vehicle diagnostics.
• Good leadership, communication, and customer service skills.
• Proficient in-service management systems and Microsoft Office.
• Valid driving licence (commercial licence is an advantage).