Server Support Engineer

ASUS; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

ASUS in Kuala Lumpur seeks an experienced technical professional to support enterprise customers. You will guide clients through the lifecycle, help configure and optimize server systems, and handle post-sales troubleshooting.

The role emphasizes deep hardware/software interoperability, strong communication in English, and collaboration with Sales, Product Management, and Engineering to ensure client needs are met and feedback is captured.

Qualifications

• Minimum 2 years in an FAE or technical support role in server/storage/data center.
• Alternatively, 5 years PC experience in an FAE or technical support role.
• Fluent in English (written and spoken).

Responsibilities

• Provide expert guidance to clients through the product lifecycle, including pre-sales and post-sales troubleshooting.
• Configure and tune high-performance server architectures focusing on thermal, power, and firmware optimization.
• Serve as the first line of defense for critical field escalations; perform RCA and coordinate with R&D.
• Present new product features, roadmaps, and best practices to clients and internal stakeholders.
• Collaborate with Sales, Product Management, and Engineering to meet client requirements and give feedback.

Skills

FAE experience

x86 servers

BMC/IPMI

Linux/Windows

Networking protocols

AI/HPC GPUs

Job description

• Technical Support: Provide expert-level technical guidance to clients throughout the product lifecycle, including pre-sales consultation, system integration, and post-sales troubleshooting.
• System Optimization: Assist customers in configuring and tuning high-performance server architectures, with a focus on thermal management, power efficiency, and firmware optimization.
• Issue Resolution: Act as the first line of defense for critical field escalations, performing root cause analysis (RCA) and coordinating with internal R&D teams to implement timely solutions.
• Product Advocacy: Act as a technical subject matter expert, presenting new product features, roadmaps, and technical best practices to clients and internal stakeholders.
• Collaboration: Work cross-functionally with Sales, Product Management, and Engineering to ensure client requirements are met and to provide feedback for future product iterations.

Qualifications :

• Experience: Minimum of 2 years of professional experience in an FAE or technical support role within the server, storage, or data center industry. OR with 5 years PC experience in FAE role or technical support.
• Technical Proficiency: Strong understanding of x86 server architectures, BMC/IPMI management, Linux/Windows Server environments, and networking protocols. Experience with AI/HPC infrastructure (GPU-accelerated systems) is a significant advantage.
• Communication: Fluent in English (both written and verbal) with the ability to articulate complex technical concepts to diverse audiences, including IT managers and system architects.
• Problem-Solving: Proven track record of diagnosing complex hardware/software interoperability issues in mission-critical environments.