(MY) Support Engineer - Wintel & Virtualisation

Infomina; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Infomina is seeking a Support Engineer to manage day-to-day IT operations, supporting enterprise infrastructure and endpoints. The role involves incident handling, problem resolution, service delivery, and ensuring operational excellence across Windows servers, virtualization, Active Directory, and network devices.

Responsibilities include OS installation, patch upgrades, security configurations, backup procedures, and documenting changes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Knowledge of Windows and Linux environments.
• Experience with firmware upgrades and network maintenance procedures.
• Relevant certifications (e.g., VMware, Redhat, CCNA, CCNP) are an advantage.

Responsibilities

• Oversee maintenance of client’s IT equipment, ensuring operational functionality.
• Install server operating systems and utilities in line with security guidelines.
• Provide support for server OS, software, and patch upgrades.
• Configure server OS including initial setup and access control.
• Administer OS file systems and permissions.
• Manage OS security measures and patch coordination with vendors.
• Lead activities related to Network, Firewall and ICT maintenance.
• Monitor performance and reliability of servers, storage, network, and ICT.
• Update knowledge base and train end users as needed.
• Prepare diagrams, procedures, incident reports and monthly performance reports.

Skills

Networking fundamentals

Firewall concepts

Incident management

Operational excellence

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

VMware

Vsphere

H3C HCI

Nutanix

Hyper-V

Veeam

NetBackup

TSM

Job description

Job Type:

Full time

Location:

About the Role

Support Engineer is responsible for day-to-day operations, support, maintenance, and continuous improvement of enterprise IT infrastructure and endpoint computing environments. This role provides technical leadership for incident management, problem resolution, service delivery, and operational excellence across Windows-based servers, virtualization platforms, Active Directory services, LAN/WAN/Wi-Fi networks, Switches, and Firewall appliances.

Key Responsibilities

• Oversee maintenance of client’s IT equipment, ensuring operational functionality.
• Install server operating systems, system management software, and utilities in compliance with security guidelines.
• Provide support for server operating systems, software, and utilities, including patch  version upgrades.
• Configure server operating systems, including initial setup, modification of configuration files, and access control.
• Administer operating system file systems, including volume and directory management, file system modifications, and permissions.
• Manage OS security measures, including password enablement, adherence to security processes, and synchronization of security information among servers.
• Provide associated documentation and inform about security fixes/patches, testing OS patches/security fixes/patches, and coordinating hardware maintenance with vendors.
• Responsible for leading activities related to Network, Firewall and ICT maintenance.
• Monitor and ensure optimal Servers, Storage, Network, Firewall and ICT performance, availability and reliability.
• Update knowledge base articles for common issues for project team future support.
• Responsible for continuously updating knowledge by conducting training to end users when needed.
• Prepare document for servers and network configurations, diagrams, procedures, incident reports and monthly performance reports.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Knowledge of Windows and Linux environments.
• Technical knowledge of:
  • Networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, VLANs)
  • Firewall concepts (rules, NAT, policies, zones, VPN, malware, access control)
  • Backup Technologies (Veeam, NetBackup, TSM)
  • VMWare, Vsphere, H3C HCI, Nutanix, Hyper V
• Experience in firmware upgrade and network maintenance procedures
• Relevant certifications are an advantage (e.g VMware, Redhat, CCNA, CCNP