Sr Engineer, IT

1850 Micron Memory Malaysia SD; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

1850 Micron Memory Malaysia SD in Penang is looking for a professional to support Infrastructure Level 2 Operations, focusing on Windows and Unix Server technologies with an emphasis on automation and a hybrid cloud environment.

The ideal candidate will have a Bachelor’s or Master’s degree in Computer Science or related fields and knowledge of server operations. Responsibilities include providing L2 support, monitoring performance, and enhancing processes to ensure operational excellence.

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related fields.
• Experience in Microsoft Windows and Unix operating systems.
• Familiarity with virtualization technologies.
• Knowledge in Java, PowerShell, and Python preferred.

Responsibilities

• Provide L2 support in incident management for server operations.
• Install and upgrade firmware for hardware and OS.
• Monitor server performance and enhance monitoring processes.
• Collaborate with Level 3 experts on improvement projects.

Skills

Academic know-how in IT infrastructure

Knowledge in programming and scripting languages

Effective oral and written communication

Desire to learn virtualization technologies

Education

Bachelor’s or Master’s degree in relevant fields

Tools

Microsoft Windows 2016/2019

RHEL operating systems

Microsoft SQL

Oracle

VMware

Nutanix

Job description

In this role, your primary focus will be to support Infrastructure Level 2 Operations with primary focus on Windows and Unix Server technologies and methodologies, which will have a heavy emphasis on automation and a hybrid cloud environment, while maintaining operational excellence in multiple world class Data Center environments.

Job Responsibility:

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
• Diagnose and solve OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
• Enhance monitoring/alerting to reduce noise and recurrences.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related to windows/unix operations.
• Perform capacity planning and participate in Disaster Recovery drills.
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.
• Build/maintain automation for system health checks and routine maintenance.

Requirement:

• Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies!
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix.
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage.
• Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred!
• Effective oral and written communication skills.
• Flexible to work on 12 hours shift.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.