Technical Support Engineer

CTC GLOBAL SDN BHD; Malaysia; On-site; MYR 38,000 - 50,000; Full time

Job summary

A technology service company in Malaysia is seeking an IT Support Specialist to manage End User Computing (EUC) hardware and software support. The ideal candidate will have at least 2 years of experience in IT support and possess strong technical proficiency in Microsoft applications and Windows OS. Responsibilities include installing and configuring hardware, providing technical support, and collaborating with IT teams for issue resolution. Strong communication skills and the ability to work independently are essential.

Qualifications

• Minimum of 2 years in IT support with hands-on experience in troubleshooting.
• Strong interpersonal communication abilities to explain technical concepts.
• Skilled in adapting to fast-paced and dynamic customer requirements.

Responsibilities

• Install, configure, and troubleshoot EUC hardware (PCs, laptops, etc.).
• Deliver technical support to end-users through various channels.
• Document and track support requests for proper resolution.

Skills

Microsoft desktop applications

Windows OS

Interpersonal communication

Technical troubleshooting

Education

Diploma or Bachelor’s Degree in Computer Science

Job description

Please ensure you select your preferred location (ifapplicable) in the application section below before submitting.

Responsibilities

• • EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• • Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• • Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• • Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• • Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• • Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• • Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• • End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• • Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• • Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
• • Ticket Management: Track, monitor, and close service calls or tickets within the SLA.

Requirements

• Qualifications: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
• Experience: Minimum of 2 years in IT support, with hands-on experience in troubleshooting, testing, and repairing hardware and software issues.
• Skills:
• Technical Proficiency: Skilled in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication: Strong interpersonal and communication abilities to explain technical concepts clearly to users.
• Adaptability: Able to work in fast-paced environments and adjust to dynamic customer requirements.
• Independence: Capable of working independently with minimal supervision and taking full ownership of assigned tasks.