Client Success Manager (End User Computing)

PA Recruitment; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

PA Recruitment seeks a Subject Matter Expert in Kuala Lumpur to provide pre-sales technical support for EUC solutions, including HP TechPulse and Teradici. The role involves analyzing customer needs, architecting infrastructure solutions, and assisting with bids, proposals, and proofs of concept.

Strong English communication and documentation skills are essential. You will liaise with customers, coordinate with internal teams, and ensure successful deployment of projects while meeting

Qualifications

• Candidate must have design and implementation experience for SOE and network image deployment.
• Strong written and spoken English communications are required.
• Ability to document proposals and communicate clearly with clients and internal teams.

Responsibilities

• Provide pre-sales technical support to EUC business focusing on EUC product solutions, HP TechPulse and Teradici.
• Study, analyze, integrate and architect infrastructure solutions according to customer requirements.
• Assist in bidding activities including solution architecture, BOM preparation, and quotations.

Skills

Pre-sales

Technical communication

Problem solving

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

HP TechPulse

Teradici

Job description

• Subject Matter Expert on focus product, build of customer SOE.
• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.
• Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.
• Provide technical advice and support to Level 1, 2 and 3 Engineers.
• Customer support on-site and off-site and provide remote troubleshooting if needed.
• Attend to high severity incidents on and off-site.
• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.
• Lead problem management and resolution in the support product.
• Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.
• Liaise with principal and being technical champion for assigned solution/ products/ technology.
• Liaise with internal or 3rd party deployment team to ensure success deployment of projects.
• Interface with customer to provide consultancy services.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/ Information Technology or equivalent.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.
• Designing and implementation experience in SOE and Network image deployment.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimal supervision.
• Willing to work under tight schedule to meet stringent project timeline.