Server Engineer

Silverlake Cloud Computing Sdn Bhd; Shah Alam; Presencial; MYR 72 000 - 120 000; Tempo integral

Resumo da oferta

Silverlake Cloud Computing Sdn Bhd in Malaysia is seeking an on-site Senior Infrastructure Support specialist to operate, monitor, and troubleshoot Dell servers, Windows Server, and Hyper-V environments in a 24x7x365 managed service.

You will handle server health checks, replication, backup/recovery, DR activities, and Dell hardware incidents, with Linux VM basics and on-call responsibilities, focusing on proactive problem solving and vendor coordination.

Qualificações

• Bachelor's Degree in Computer Science, IT, or related discipline.
• 3-5 years of hands-on experience in Windows Server, physical servers, and infrastructure troubleshooting.
• Strong knowledge of Microsoft Hyper-V, including VM management, replication, backup/recovery, failover, and switchback.
• Experience with Windows Server 2019/2022+ in a production environment.
• Hands-on experience with Dell servers, iDRAC, Lifecycle Controller, hardware troubleshooting, and Dell Support cases.
• Good knowledge of Windows troubleshooting, RAID, storage, SAN, and server networking.
• Basic knowledge of RHEL/Rocky Linux and experience with Zabbix is an advantage.
• Understanding of incident, problem, change, and escalation management.
• Strong troubleshooting, analytical, documentation, and vendor coordination skills.
• Willing to provide standby/on call support when required.

Responsabilidades

• Support a 24x7x365 managed services environment by operating, maintaining, monitoring, and troubleshooting Dell physical servers, Windows Server, and Hyper-V environments.
• Manage server health checks, Windows administration, Hyper-V VMs, replication, backup/recovery, failover/switchback, and DR activities.
• Handle Dell hardware incidents and support coordination, provide basic Linux VM support, and participate in the on-call/standby roster.
• Windows Server: Install, configure, patch, monitor, administer, and troubleshoot Windows Server 2019/2022+.
• Microsoft Hyper-V: Manage Hyper-V hosts and VMs, provisioning, resource allocation, networking, and connectivity.
• Replication & DR: Monitor Hyper-V Replica and perform failover, failback, and switchback between production and DR sites.
• Backup & Recovery: Perform server/VM backup, restoration, recovery validation, and troubleshoot backup failures.
• Dell Server Hardware: Perform hardware health checks and troubleshooting using iDRAC and Lifecycle Controller.
• Monitor server performance and troubleshoot Windows OS, storage, SAN, and networking issues.
• Linux & Monitoring: Provide basic support for RHEL/Rocky Linux VMs and monitor infrastructure using Zabbix.
• Maintenance & DR: Patch, update, firmware activities, routine maintenance, and participate in DR exercises.
• Incident & Vendor Management: Investigate incidents, root cause analysis, vendor coordination, and documentation.
• 24x7x365 On-Call: Participate in on-call/standby for critical incidents, maintenance, and DR activities.

Conhecimentos

Windows Server

Hyper-V

Dell hardware

iDRAC

DR/Failover

Linux VM basics

Zabbix

Incident management

Vendor coordination

Documentation

Formação académica

Bachelor's Degree in Computer Science/IT

Ferramentas

iDRAC

Lifecycle Controller

Zabbix

Descrição da oferta de emprego

Support a 24x7x365 managed services environment by operating, maintaining, monitoring, and troubleshooting Dell physical servers, Windows Server, and Microsoft Hyper-V environments. Manage server health checks, Windows administration, Hyper-V VMs, replication, backup/recovery, failover/switchback, and DR activities. Handle Dell hardware incidents and support coordination, provide basic Linux VM support, and participate in the 24x7x365 on-call/standby roster.

How You'll Make a Difference:

Windows Server: Install, configure, patch, monitor, administer, and troubleshoot Windows Server 2019/2022+, including services, Event Viewer, performance, and connectivity.

Microsoft Hyper-V: Manage Hyper-V hosts and VMs, including provisioning, resource allocation, virtual networking, virtual disks, and connectivity.

Replication & DR: Monitor Hyper-V Replica and perform failover, failback, and switchback between production and DR sites.

Backup & Recovery: Perform server/VM backup, restoration, recovery validation, and troubleshoot backup failures.

Dell Server Hardware: Perform hardware health checks and troubleshooting for CPU, memory, disks, RAID, power, cooling, and network components using iDRAC and Lifecycle Controller.

Dell Support: Manage Dell hardware incidents, support cases, warranty coordination, component replacement, and post-repair validation.

Performance & Troubleshooting: Monitor server performance and troubleshoot Windows OS, storage, RAID, SAN, networking, DNS, and connectivity issues.

Linux & Monitoring: Provide basic support for RHEL/Rocky Linux VMs and monitor infrastructure using tools such as Zabbix.

Maintenance & DR: Perform patching, updates, firmware activities, routine maintenance, and participate in DR exercises.

Incident & Vendor Management: Investigate incidents, perform root cause analysis, elevate issues, maintain documentation, and coordinate with vendors.

24x7x365 On-Call: Participate in on-call/standby support for critical incidents, maintenance, and DR activities, including remote or onsite support when required.

Level 2 Support & Knowledge Transfer: Provide L2 technical support, mentor L1 staff, and develop SOPs and troubleshooting guides

What You'll Bring:

Bachelor's Degree in Computer Science, IT, or related discipline.

3-5 years of hands-on experience in Windows Server, physical servers, and infrastructure troubleshooting.

Strong knowledge of Microsoft Hyper-V, including VM management, replication, backup/recovery, failover, and switchback.

Experience with Windows Server 2019/2022+ in a production environment.

Hands-on experience with Dell servers, iDRAC, Lifecycle Controller, hardware troubleshooting, and Dell Support cases.

Good knowledge of Windows troubleshooting, RAID, storage, SAN, and server networking.

Basic knowledge of RHEL/Rocky Linux and experience with Zabbix is an advantage.

Understanding of incident, problem, change, and escalation management.

Strong troubleshooting, analytical, documentation, and vendor coordination skills.

Willing to provide standby/on call support when required.

Silverlake Group of Companies is a global software organisation with an impeccable track record; winner of multiple awards providing unparalleled expertise and high end quality in delivering state-of-the-art solutions in the area of Banking & Finance, Capital Market/Stockbroking, Airline, Utilities and Retail industries across the world. Since its inception in 1989, Silverlake has grown tremendously to a staff force of more than 1500 people. Our software and services are marketed across Asia Pacific (Thailand, Brunei, Singapore, Vietnam, Indonesia, China, Japan, Philippines and Sri Lanka), Middle East, USA and Europe. As we are expanding our development team, we encourage talented individuals to grow and succeed with us.

Silverlake Group of Companies is a global software organisation with an impecable track record; winner of multiple awards providing unparalleled expertise and high end quality in delivering state-of-the-art solutions in the area of Banking & Finance, Capital Market/Stockbroking, Airline, Utilities and Retail industries across the world. Since its inception in 1989, Silverlake has grown tremendously to a staff force of more than 1500 people. Our software and services are marketed across Asia Pacific (Thailand, Brunei, Singapore, Vietnam, Indonesia, China, Japan, Philippines and Sri Lanka), Middle East, USA and Europe. As we are expanding our development team, we encourage talented individuals to grow and succeed with us.