Senior Server Engineer - Hyper-V & Dell HW (24x7 DR)

Silverlake Cloud Computing Sdn Bhd; Shah Alam; On-site; MYR 72,000 - 120,000; Full time

Job summary

Silverlake Cloud Computing Sdn Bhd in Malaysia is seeking an on-site Senior Infrastructure Support specialist to operate, monitor, and troubleshoot Dell servers, Windows Server, and Hyper-V environments in a 24x7x365 managed service.

You will handle server health checks, replication, backup/recovery, DR activities, and Dell hardware incidents, with Linux VM basics and on-call responsibilities, focusing on proactive problem solving and vendor coordination.

Qualifications

• Bachelor's Degree in Computer Science, IT, or related discipline.
• 3-5 years of hands-on experience in Windows Server, physical servers, and infrastructure troubleshooting.
• Strong knowledge of Microsoft Hyper-V, including VM management, replication, backup/recovery, failover, and switchback.
• Experience with Windows Server 2019/2022+ in a production environment.
• Hands-on experience with Dell servers, iDRAC, Lifecycle Controller, hardware troubleshooting, and Dell Support cases.
• Good knowledge of Windows troubleshooting, RAID, storage, SAN, and server networking.
• Basic knowledge of RHEL/Rocky Linux and experience with Zabbix is an advantage.
• Understanding of incident, problem, change, and escalation management.
• Strong troubleshooting, analytical, documentation, and vendor coordination skills.
• Willing to provide standby/on call support when required.

Responsibilities

• Support a 24x7x365 managed services environment by operating, maintaining, monitoring, and troubleshooting Dell physical servers, Windows Server, and Hyper-V environments.
• Manage server health checks, Windows administration, Hyper-V VMs, replication, backup/recovery, failover/switchback, and DR activities.
• Handle Dell hardware incidents and support coordination, provide basic Linux VM support, and participate in the on-call/standby roster.
• Windows Server: Install, configure, patch, monitor, administer, and troubleshoot Windows Server 2019/2022+.
• Microsoft Hyper-V: Manage Hyper-V hosts and VMs, provisioning, resource allocation, networking, and connectivity.
• Replication & DR: Monitor Hyper-V Replica and perform failover, failback, and switchback between production and DR sites.
• Backup & Recovery: Perform server/VM backup, restoration, recovery validation, and troubleshoot backup failures.
• Dell Server Hardware: Perform hardware health checks and troubleshooting using iDRAC and Lifecycle Controller.
• Monitor server performance and troubleshoot Windows OS, storage, SAN, and networking issues.
• Linux & Monitoring: Provide basic support for RHEL/Rocky Linux VMs and monitor infrastructure using Zabbix.
• Maintenance & DR: Patch, update, firmware activities, routine maintenance, and participate in DR exercises.
• Incident & Vendor Management: Investigate incidents, root cause analysis, vendor coordination, and documentation.
• 24x7x365 On-Call: Participate in on-call/standby for critical incidents, maintenance, and DR activities.

Skills

Windows Server

Hyper-V

Dell hardware

iDRAC

DR/Failover

Linux VM basics

Zabbix

Incident management

Vendor coordination

Documentation

Education

Bachelor's Degree in Computer Science/IT

Tools

iDRAC

Lifecycle Controller

Zabbix

Job description

Silverlake Cloud Computing Sdn Bhd in Malaysia is seeking an on-site Senior Infrastructure Support specialist to operate, monitor, and troubleshoot Dell servers, Windows Server, and Hyper-V environments in a 24x7x365 managed service.

You will handle server health checks, replication, backup/recovery, DR activities, and Dell hardware incidents, with Linux VM basics and on-call responsibilities, focusing on proactive problem solving and vendor coordination.