Senior Workday HRIT L2 Support Analyst

AIA Digital+; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

AIA Digital+ is seeking an experienced BAU Support professional to manage Workday modules and provide day-to-day operational support. You will handle tickets, incidents, and change requests, configure systems, monitor errors, and help end users maximize HRIT platform proficiency.

Ideal candidates have 3–5 years in Workday BAU, familiarity with ServiceNow, and strong analytical, communication, and teamwork skills to deliver reliable, SLA-driven services.

Qualifications

• 3 to 5 years relevant experience in Workday modules BAU Support.
• Familiar with ITSM tool (ServiceNow).
• Good understanding of how systems work and configurations.
• Knowledge of development methodologies or system configurations.
• SLA familiarity and performance-driven work culture.
• Strong analytical and problem-solving skills.
• Good communication and presentation skills.
• Team player and proactive in BAU operations.
• High interpersonal skills for collaboration.
• Practical experience with Workday HR processes.

Responsibilities

• Manage Workday functional modules BAU; support day-to-day operations and tickets.
• Address incidents and change requests related to Workday and HR applications.
• Configure and customize system settings as needed.
• Monitor system notifications and take corrective actions.
• Support end users and raise overall HRIT platform proficiency.
• Collaborate with stakeholders to gather requirements and ensure SLA compliance.
• Escalate S1 issues effectively and align with global standards.

Skills

Workday BAU Support

ServiceNow

Analytical thinking

Communication skills

Team player

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow

Job description

AIA Digital+ is seeking an experienced BAU Support professional to manage Workday modules and provide day-to-day operational support. You will handle tickets, incidents, and change requests, configure systems, monitor errors, and help end users maximize HRIT platform proficiency.

Ideal candidates have 3–5 years in Workday BAU, familiarity with ServiceNow, and strong analytical, communication, and teamwork skills to deliver reliable, SLA-driven services.