HRIT Lead Analyst – HR Apps & Cloud

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading health and insurance provider in Kuala Lumpur is seeking a proactive individual for an HRIT support role at AIA Digital+. The successful candidate will ensure timely deliverables while providing excellent customer service to clients. Responsibilities will include managing applications like Workday and Service Now, monitoring operations, and enhancing user experience. The role requires a university degree in computer science and solid communication skills. Join us and empower the community to live healthier, longer, better lives.

Qualifications

• Good understanding of how system works.
• Possess knowledge of application development methodologies or system configurations.
• Self-starter, proactive and resourceful.
• Familiarity with SLA and performance-driven work culture.

Responsibilities

• Ensure timely and quality team deliverables.
• Provide great customer service to business clients.
• Ensure cases are managed within defined SLA.
• Monitor BAU operations proactively.
• Drive enhancements to improve customer experience with cloud solutions.

Skills

System configuration knowledge

Application development methodologies

Solid communication skills

Interpersonal skills

Education

University / College graduate in computer science or relevant discipline

Tools

Workday

Service Now

Job description

A leading health and insurance provider in Kuala Lumpur is seeking a proactive individual for an HRIT support role at AIA Digital+. The successful candidate will ensure timely deliverables while providing excellent customer service to clients. Responsibilities will include managing applications like Workday and Service Now, monitoring operations, and enhancing user experience. The role requires a university degree in computer science and solid communication skills. Join us and empower the community to live healthier, longer, better lives.