Senior Wealth Operations Specialist

RBC; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

RBC Wealth Management in Malaysia is seeking a full-time Client Services Associate to assist clients with transaction fulfillment and respond to inquiries about bank products and services by phone or email, ensuring requests are valid and documented.

You will resolve client complaints, keep detailed records of interactions and banking transactions, and contribute to process improvements through active learning and strong communication.

Responsibilities

• Assists clients with client transaction fulfillment.
• Responds to client inquiries regarding bank products and services via phone or email; analyzes the validity of customer requests/complaints.
• Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
• Keeps records of all customer interactions and banking service transactions performed.

Job description

RBC Wealth Management in Malaysia is seeking a full-time Client Services Associate to assist clients with transaction fulfillment and respond to inquiries about bank products and services by phone or email, ensuring requests are valid and documented.

You will resolve client complaints, keep detailed records of interactions and banking transactions, and contribute to process improvements through active learning and strong communication.