Senior Cash Payments Operations Specialist

0000055801 RBC Shared Services Malaysia Sdn. Bhd.; Putrajaya; On-site; MYR 45,000 - 67,000; Full time

Job summary

RBC Shared Services Malaysia Sdn. Bhd. in Putrajaya is seeking a Customer Service professional to support Wealth Management clients.

You will handle inquiries about bank products and services by phone or email, assess requests, and ensure accurate processing of transactions. This role emphasizes precise record-keeping, timely follow-ups, and effective communication with clients and internal teams. A strong focus on service delivery, problem solving, and compliance will help clients stay informed

Responsibilities

• Assist clients with transaction fulfillment and respond to inquiries by phone or email.
• Analyze the validity of customer requests and resolve complaints in banking services.
• Maintain records of customer interactions and banking transactions.
• Provide timely follow-up calls when necessary to ensure client satisfaction.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Financial Instruments

Foreign Exchange Transactions

Investment Banking

Operational Delivery

Payment Handling

Process Improvements

Teamwork

Time Management

Tools

Microsoft Office

Job description

RBC Shared Services Malaysia Sdn. Bhd. in Putrajaya is seeking a Customer Service professional to support Wealth Management clients.

You will handle inquiries about bank products and services by phone or email, assess requests, and ensure accurate processing of transactions. This role emphasizes precise record-keeping, timely follow-ups, and effective communication with clients and internal teams. A strong focus on service delivery, problem solving, and compliance will help clients stay informed