Senior Warehouse Supervisor, Mandarin Speaker (Penang)

Shopee; Penang; On-site; MYR 56,000 - 100,000; Full time

Job summary

Shopee in Penang, Malaysia seeks an experienced warehousing supervisor to oversee inbound operations, optimize put-away, and lead inventory control initiatives. The role focuses on accuracy, safety, and efficiency across receiving, storage, and outbound fulfillment.

You will drive continuous improvement, manage cycle counts, and collaborate with cross-functional teams to ensure timely and accurate order fulfillment in a high-volume environment.

Qualifications

• 3+ years supervising or leading operations in a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.
• Excellent communication in Bahasa Malaysia, English and Mandarin.

Responsibilities

• Oversee inbound operations from dock to storage, verify PO accuracy and inspect for damage.
• Lead put-away initiatives to optimize storage layouts and space utilization.
• Drive continuous improvement to improve receiving accuracy and compliance with safety requirements.
• Lead inventory accuracy projects, cycle counts, and data integrity initiatives.
• Optimize stock levels and replenishment strategies with planning teams.
• Oversee order fulfillment lifecycle from picking to shipping and ensure on-time delivery.

Skills

People leadership

Logistics coordination

Tools

Google Sheets

Microsoft Excel

Job description

• Directly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.
• Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.
• Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.

2. Inventory Management & Control

• Lead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.
• Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.
• Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.

3. Outbound Operations

• Oversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .
• Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.
• Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.

Requirements:

• Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.
• Good communication skills in Bahasa Malaysia, English and Mandarin.
• Excellent computer skills such as Google Sheet and Microsoft Excel.
• Working pattern: Monthly rotational shift schedule.