Senior Warehouse Supervisor, Mandarin Speaker (Penang)

Shopee; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Shopee Malaysia is seeking an experienced Department Operations Team Lead to oversee inbound, inventory, and outbound warehousing activities in a high-volume e-commerce setting. You will lead daily inbound operations, drive put-away initiatives, manage cycle counts, and coordinate with vendors and cross-functional teams.

The role requires 3+ years of warehousing leadership, fluency in Bahasa Malaysia, English, and Mandarin, and strong Excel/Google Sheets skills.

Qualifications

• 3+ years supervising or leading operations in a high-volume warehousing environment.
• Proficiency in Bahasa Malaysia, English and Mandarin.

Responsibilities

• Oversee inbound operations, ensuring accurate receipt and put-away of shipments.
• Lead inventory control programs including cycle counts and annual inventories.
• Oversee outbound order fulfillment, packing and shipping, with focus on accuracy and timeliness.

Skills

Warehouse operations

Team leadership

Cross-language comms

Data analysis

Excel

Tools

Google Sheets

Microsoft Excel

Job description

Department OperationsLevelExperienced (Team Lead)LocationKuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:1. Inbound OperationsDirectly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.2. Inventory Management & ControlLead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.3. Outbound OperationsOversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.Requirements:Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.Good communication skills in Bahasa Malaysia, English and Mandarin.Excellent computer skills such as Google Sheet and Microsoft Excel.Working pattern: Monthly rotational shift schedule.Location: Sungai Jawi, Penang.