Senior Warehouse Supervisor, Fulfillment Centre (Penang)

Shopee; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Shopee Malaysia in Kuala Lumpur is seeking an experienced Department Operations Team Lead to oversee inbound, inventory, and outbound activities in a high-volume e-commerce fulfillment environment.

You will coordinate put-away, cycle counts, data accuracy, and carrier performance, while driving lean improvements and ensuring safety and regulatory compliance. Proficiency in Bahasa Malaysia and English, plus strong Excel/Google Sheets skills, are essential to monitor KPIs and report insights.

Qualifications

• Experience in warehousing or high-volume fulfillment environments.
• Supervisory/leadership experience in operations.
• Excellent communication and coordination skills.
• Proficient in data entry and basic analytics.

Responsibilities

• Oversee inbound operations, ensure receipt and put-away.
• Lead inventory accuracy programs and cycle counts.
• Manage outbound order fulfillment and packing.
• Drive continuous improvement and lean initiatives.

Skills

Bahasa Malaysia

English

Communication

Tools

Google Sheets

Microsoft Excel

Job description

Department OperationsLevelExperienced (Team Lead)LocationKuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:1. Inbound OperationsDirectly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.2. Inventory Management & ControlLead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.3. Outbound OperationsOversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.Requirements:Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.Good communication skills in Bahasa Malaysia and English.Excellent computer skills such as Google Sheet and Microsoft Excel.Working pattern: Monthly rotational shift schedule.Location: Batu Kawan, Penang.