Warehouse Operations Sub Lead (Fulfillment Centre), Mandarin Speaker

Shopee Mobile Malaysia Sdn Bhd; Klang City; On-site; MYR 52,000 - 90,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd seeks a Warehouse Operations Sub Lead (Fulfillment Centre) who can oversee inbound, put-away, and outbound activities with a focus on accuracy and efficiency. Mandarin language skills are required to coordinate with suppliers and teams.

The role requires 3+ years in a high-volume distribution setting, strong proficiency in Google Sheets and Excel, and a rotating monthly shift pattern. Based in Malaysia, this position supports Shopee's regional e-commerce operations.

Qualifications

• Minimum 3+ years of supervising or leading operations in a high-volume warehousing environment.

Responsibilities

• Oversee daily inbound operations and ensure accurate receipt of shipments.
• Lead put-away initiatives and optimize storage layouts and space utilization.
• Drive continuous improvement projects to enhance receiving accuracy and reduce discrepancies.
• Manage outbound operations including picking, packing, and shipping, ensuring timeliness and accuracy.

Skills

Communication

Bilingual (Malay & English)

Tools

Google Sheets

Microsoft Excel

Job description

Warehouse Operations Sub Lead (Fulfillment Centre), Mandarin Speaker

Directly oversee or lead the daily inbound operations, ensuring the efficient and accurate receipt of all incoming shipments. This includes managing the flow of goods from dock to storage, verifying purchase orders, inspecting for damage, and coordinating with vendors.

Lead put-away initiatives, optimizing storage layouts and space utilization. Analyzing current processes, identifying bottlenecks, and implementing project-based improvements to streamline the movement of received inventory into its designated storage location.

Involves in continuous improvement projects focused on enhancing receiving accuracy, reducing discrepancies, and ensuring strict compliance with safety protocols and regulatory requirements.

2. Inventory Management & Control

Lead and participate in inventory accuracy projects - includes planning and executing cycle count programs, managing annual physical inventories, and spearheading root cause analysis and corrective action plans for inventory discrepancies.

Serve as the operational project lead for system data integrity, overseeing data entry processes, and leading initiatives to improve system accuracy and efficiency.

Drive projects aimed at optimizing stock levels, managing slow-moving or obsolete inventory, and collaborating with supply chain/planning teams on inventory forecasting and replenishment strategies.

3. Outbound Operations

Oversee or lead the entire order fulfillment lifecycle – from picking and packing to shipping .

Ensuring that every customer order is accurately picked, securely packed, and shipped out on time and in perfect condition.

Continuously identify and execute operational projects to enhance outbound efficiency, from optimizing pick paths and packing stations to evaluating carrier performance and implementing lean methodologies.

Requirements:

Relevant years of working experience in specialized in warehousing background - proven experience (minimum 3+ years) in supervising or leading operations within a high-volume distribution center, 3PL, e-commerce fulfillment, or manufacturing warehouse environment.

Good communication skills in Bahasa Malaysia and English.

Excellent computer skills such as Google Sheet and Microsoft Excel.

Working pattern:Monthly rotational shift schedule.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.