Warehouse Supervisor, Penang (Mandarin Speaker)

Shopee Mobile Malaysia Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Shopee Mobile Malaysia Sdn Bhd is hiring a Warehouse Supervisor to lead inbound, outbound and inventory control operations in Penang. You will drive accuracy, space optimization, cycle counts and real-time updates using WMS/ERP systems.

The role requires strong leadership, teamwork and communication in Bahasa Malaysia and English, with a Diploma in relevant fields and hands-on warehousing experience. Local applicants preferred.

Qualifications

• Diploma in Business, Supply Chain Management, Engineering or related field.
• Experience in warehousing / fulfillment operations preferred.
• Proficient in Bahasa Malaysia and English is an advantage.
• Strong leadership and cross-team collaboration.
• Intermediate Excel/Google Sheets skills.

Responsibilities

• Receive and verify inbound shipments, ensuring accuracy.
• Oversee put-away and storage of goods.
• Coordinate dock scheduling and carrier communications.
• Manage picking, packing, and outbound shipping quality.
• Lead cycle counts and investigate variances.
• Enforce FIFO/FEFO and optimize storage locations.

Skills

Leadership

Communication

Teamwork

Problem solving

Bahasa Malaysia

English

Education

Diploma in Business, Supply Chain Management, Engineering

Tools

WMS/ERP

Excel

Job description

Working hours pattern: 45 working hours weekly, rotational shift schedule, overtime if required

1. Inbound

Manage the efficient and accurate receiving process, ensuring timely acceptance of all incoming shipments (e.g., finished goods, packaging).

Verify product quantities, condition, and documentation against purchase orders/shipping documents.

Oversee efficient and safe put-away of received inventory into designated storage locations.

Manage dock scheduling and coordinate with carriers for efficient unloading and turnaround.

Identify and resolve receiving discrepancies (e.g., damaged goods, missing items, incorrect shipments).

Maintain a clean and organized receiving area.

2. Outbound

Oversee the accurate and efficient picking and packing of customer orders.

Ensure order accuracy and quality packaging to meet delivery standards.

Coordinate with shipping carriers for timely dispatch and manage shipping documentation.

Monitor outbound shipments for on-time delivery and address any delivery exceptions.

Manage return processing and re-stocking of returned items.

Maintain a clean and organized outbound processing area.

3. Inventory Management

Lead cycle count activities and continuous inventory audits to ensure inventory accuracy (target 98%+).

Investigate and resolve inventory variances, identifying root causes and implementing corrective actions.

Implement and enforce inventory control processes (e.g., FIFO, FEFO) to minimize shrinkage and obsolescence.

Manage stock locations, re-slotting, and space optimization.

Utilize WMS/ERP systems for real-time inventory tracking and reporting.

Collaborate with planning teams on inventory forecasting and demand planning as needed.

Requirements:

Diploma in Business, Supply Chain Management, Engineering or relevant disciplines is preferred. Others with transferable skill sets are welcomed to apply.

Experienced in warehousing / fulfillment operations would be preferred.

Good communication skills in Bahasa Malaysia and English will be added as an advantage.

Strong leadership skills, promoting collaboration and teamwork across different departments/stakeholders.

Intermediate computer skills such as Excel/GSheet.

Unlock job insights

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.

The Shopee team is rapidly expanding across the region and we are constantly on the lookout for talents who have the passion and drive to become part of a fast-moving and dynamic team.

What can I earn as a Warehouse Supervisor