Senior Warehouse Operations Associate [Malaysia]

Locad; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Locad is seeking a Senior Warehouse Operations Associate to own operations for a key enterprise account. You will coordinate with the warehouse partner to ensure every order leaves on time within SLA and QC each B2B order before dispatch.

You will monitor SLAs, manage daily volumes, and drive improvements with the partner while upholding SOPs and safe workplace practices on the floor.

Qualifications

• 2–3 years' experience in warehousing, fulfilment or 3PL.
• At least 1 year in a Warehouse Supervisor role.
• Hands-on experience with a WMS.
• Proficient in Excel/Sheets (filters, pivot tables, formulas).
• Fluent in Bahasa Malaysia and English; Mandarin advantageous.

Responsibilities

• Own fulfilment of enterprise client orders, ensuring on-time departures within SLA.
• Monitor order backlog against cut-off times and escalate risks early.
• Coordinate courier pickups and handovers for shipments.
• Collaborate with warehouse partner to manage inbound, picking, packing, dispatch.
• Provide hourly SLA reporting and summarize KPIs.

Skills

WMS

Excel/Google Sheets

English & Bahasa Malaysia

Mandarin a plus

Education

SPM

Diploma in Logistics/Supply Chain

Bachelor’s degree in related field

Tools

Warehouse Management System (WMS)

MS Excel

Job description

About the role:

Locad is a tech-enabled fulfilment and logistics partner for e-commerce brands across Asia-Pacific. As Senior Warehouse Operations Associate, you will own operations for a key enterprise account, working with our contracted warehouse partner to make sure every order leaves accurately and on time within SLA.

Key responsibilities:

1. Key account order operations
   • Own fulfilment of an enterprise client's orders, ensuring every order leaves the warehouse on time and within SLA.
   • Monitor the order backlog against cut-off times and escalated risks early.
   • Coordinate courier pickups and handovers for the client's shipments.
2. Warehouse partner management
   • Work day to day with the contracted warehouse partner to run inbound, picking, packing and dispatch.
   • Align daily volumes, manpower and priorities with the partner's on-site team.
   • Escalate partner performance issues and follow through on corrective actions.
3. Hourly SLA reporting
   • Provide hourly reports on order depletion (open vs dispatched) to confirm orders are cleared within SLA.
   • Flag at-risk orders and trigger recovery actions before cut-off.
   • Summarise daily and weekly KPIs: SLA adherence, on-time dispatch and order accuracy.
4. B2B quality control
   
   • QC every B2B order before dispatch: SKU, quantity, packaging and labelling against the order.
   • Record and investigate any discrepancy, and drive root-cause fixes with the partner.
5. SOP compliance
   • Ensure the partner's warehouse staff follow Locad's Outbound and Inbound SOPs.
   • Run floor checks and spot audits; retrain or escalated where SOPs are not followed.
   • Uphold safe workplace practices on the floor.

Requirements

• SPM, or Diploma or Degree in Logistics, Supply Chain or a related field.
• 2–3 years' experience in warehousing, fulfilment or 3PL, including at least 1 year in a Warehouse Supervisor role.
• Hands‑on experience with a Warehouse Management System (WMS).
• Working knowledge of Excel or Google Sheets (filters, pivot tables, basic formulas).
• Fluent in Bahasa Malaysia and English. Mandarin is an advantage.
• Able to work Monday to Saturday, with flexibility during peak periods.