3PL Warehouse & Distribution Manager

ELITE BEAUTY ASIA (MALAYSIA) SDN. BHD; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

ELITE BEAUTY ASIA (MALAYSIA) SDN. BHD. seeks a seasoned professional to lead end‑to‑end 3PL operations in Kuala Lumpur, coordinating warehouses, distribution, and vendor performance.

You will manage KPIs, invoicing, and cost controls while ensuring a compliant and efficient supply chain. With 5+ years in warehouse/3PL roles, you will leverage SAP/WMS, Excel analytics, and strong negotiation skills to optimize logistics costs and service levels.

Qualifications

• Diploma or above in Logistics Management, Supply Chain Management, Business Administration or a related discipline.
• Approximately 5 years of warehouse management experience (at least 4 years).
• Minimum of 2 years hands-on experience managing 3PL providers or operations managed by 3PL.
• Familiarity with B2B distribution warehouses and e‑commerce warehouse operations.
• Proficient in WMS and ERP systems; SAP experience is advantageous.
• Strong Excel data analysis skills including Pivot Tables.

Responsibilities

• Oversee daily warehousing and distribution operations of 3PL providers.
• Act as the company's primary point of accountability for 3PL operations.
• Lead monthly operational review meetings and resolve issues.
• Monitor KPIs including inventory accuracy and cycle counting.
• Lead inventory reconciliations and stocktakes (half-yearly and yearly).
• Review monthly 3PL invoices and resolve disputes within 5–7 days.
• Manage warehousing, transportation, and customs rate cards; negotiate annual rates.
• Ensure 3PL compliance with Health, Safety and Environment (HSE) requirements.

Skills

Excel (Pivot Tables)

WMS

ERP" SAP

Vendor management

Leadership

Negotiation

Communication

Education

Diploma or above in Logistics Management

Tools

SAP

ERP systems

Job description

The role is responsible for managing and optimizing end-to-end third-party logistics (3PL) operations, ensuring efficient warehousing, inventory control, transportation, and distribution activities. The incumbent will oversee 3PL service providers' performance, maintain high service level and inventory accuracy standards, manage logistics costs and contracts, and ensure timely, accurate, and compliant delivery of products across the supply chain network. This position serves as the key liaison between the company and logistics partners to drive operational excellence, cost efficiency, and continuous improvement.

Responsibilities:

3PL Operations Management

Oversee the daily warehousing and distribution operations of third-party logistics (3PL) service providers, including Swift, YFL and other appointed vendors.

Act as the company's primary point of accountability for 3PL operations.

Lead monthly operational review meetings and manage the escalation and resolution of operational issues.

KPI & Contractual Performance Management

Monitor key performance indicators (KPIs), including:

Inventory accuracy: 99.85%

Cycle counting accuracy.

Lead the calculation and recovery of Service Credits, claims management and disputes involving contractual liability limitations.

Inventory & Stocktake Management

Coordinate monthly inventory reconciliation and conduct half-yearly and annual full stocktakes.

Monitor and control inventory discrepancies, maintaining the acceptable discrepancy threshold within 0.03%–0.15%.

Lead investigations and claims for inventory losses and damages, including insurance claims based on landed cost.

Systems & Data Management

Utilise Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems, particularly SAP, as the primary platforms for daily operations.

Ensure accuracy and reconciliation of inbound, outbound and inventory records.

Review and verify monthly 3PL invoices and billing statements.

Resolve invoice disputes within the stipulated 5–7-day objection period.

Cost & Rate Management

Manage and review rate cards covering warehousing, transportation, freight forwarding and customs clearance.

Oversee charges for B2B deliveries, Less-than-Truckload (LTL) shipments, overtime and Value-Added Services (VAS).

Review and validate the reasonableness of additional charges.

Lead annual rate negotiations, contract renewals and cost optimisation initiatives.

Manage inbound warehouse appointment scheduling within the 24-hour booking window.

Oversee release instructions and B2B/B2C outbound delivery schedules.

Monitor shipment lead times and delivery performance across the port–warehouse–retail store distribution network.

Ensure timely collection and submission of Proof of Delivery (POD) documents.

Compliance & Safety Management

Ensure 3PL service providers comply with Health, Safety and Environment (HSE) requirements.

Ensure proper inventory handling practices, including FEFO (First Expired, First Out), FIFO (First In, First Out) and product shelf-life management.

Work Location: Kuala Lumpur (with occasional visits to warehouse facilities for operational inspections).

Job Specification / Requirements:

Diploma or above in Logistics Management, Supply Chain Management, Business Administration or a related discipline.

Approximately 5 years of warehouse management experience (at least 4 years), including a minimum of 2 years of hands‑on experience managing 3PL service providers or working in operations managed by 3PL providers. Familiarity with a combination of B2B distribution warehouses and e‑commerce warehouse operations is essential.

Proficient in Warehouse Management Systems (WMS) and ERP systems, with SAP experience being an advantage. Strong Excel data analysis skills, including Pivot Tables and formulas, with the ability to use data to monitor and review operational KPIs.

Good understanding of the complete warehouse operational cycle, including receiving, put‑away, picking, checking, loading, stocktaking and reverse logistics/returns management. Experience in FMCG or beauty product shelf‑life management, particularly FEFO, will be an advantage.

Basic understanding of freight forwarding, customs clearance, trucking and export logistics processes, including their related cost structures. Able to communicate and negotiate effectively with freight forwarders and shipping lines.

Strong leadership, vendor management and negotiation skills, with a high sense of responsibility. Willingness to travel to warehouse facilities regularly for on‑site operational supervision.

Proficient in Chinese as a working language, particularly for communication and documentation. Contracts and shipping documents are in English. English and Bahasa Malaysia proficiency will be an added advantage.

Qualifications

Previous supply chain or logistics experience in the beauty, cosmetics or personal care industry.

Practical experience in contractual risk management, including claims handling, liability limitation and warehouse lien clauses.