Senior Trade Operations Leader: Service & Compliance

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking a Trade Operations Manager in Kuala Lumpur to uphold service quality across Trade Operations and related processes. The role emphasizes resolving complaints, maintaining profitable customer relationships, and supporting the Group Head in achieving service standards.

The candidate will oversee daily operations, ensure regulatory compliance, monitor remittance activity, and drive risk and control practices while leading a capable team and coordinating with

Qualifications

• Experience in trade operations management and delivering service quality.
• Good understanding of trade regulations and AML fundamentals.
• Awareness of ICC rules governing international trade.

Responsibilities

• Manage service quality in Trade Operations and address incidents.
• Resolve complaints and escalate serious cases to authorities.
• Maintain long-term client relationships and support Group Head in service levels.
• Oversee day-to-day operations, regulatory compliance, and remittance monitoring.
• Lead People Management including staff development and performance reviews.
• Ensure risk and regulatory controls are followed and audit records maintained.
• Support bank initiatives and staff training aligned with goals.

Skills

Discretion & integrity

Interpersonal skills

Teamwork & collaboration

Initiative & drive

Planning & organization

Education

Banking diploma or relevant degree

Job description

Alliance Bank Malaysia Berhad is seeking a Trade Operations Manager in Kuala Lumpur to uphold service quality across Trade Operations and related processes. The role emphasizes resolving complaints, maintaining profitable customer relationships, and supporting the Group Head in achieving service standards.

The candidate will oversee daily operations, ensure regulatory compliance, monitor remittance activity, and drive risk and control practices while leading a capable team and coordinating with