Client Service Senior Analyst — Banking Onboarding & Support

Deutsche Bank AG; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangement

Corporate group insurance

EAP - free and confidential counseling

Comprehensive leave benefits

Job summary

Deutsche Bank AG in Malaysia seeks an experienced Service Manager to oversee service-related tasks for Corporate Cash Management and Trade Finance Online clients. You will ensure high-quality client service, respond to daily inquiries, and support incident resolution with L2 and Product teams.

The role emphasizes collaboration with internal stakeholders, proactive issue follow-up, and ongoing reporting to sustain client satisfaction and service quality.

Qualifications

• Proven experience in service management, preferably in banking industries.
• Strong customer service orientation to maintain high caliber service level for clients.
• Excellent communication skills for effective collaboration with clients and internal stakeholders.

Responsibilities

• Manage all service-related tasks for CCM and TFO clients.
• Maintain high caliber client service level for all clients.
• Attend to daily queries related to client accounts and transactions/payments.
• Provide L1 support and guidance for Internet banking platform.
• Collaborate with L2 and Product Management to resolve incidents and product issues.
• Prepare monthly internal and external reporting.

Skills

Service management

Banking industry experience

Customer service orientation

Communication skills

Interpersonal skills

Cross-selling

Job description

Deutsche Bank AG in Malaysia seeks an experienced Service Manager to oversee service-related tasks for Corporate Cash Management and Trade Finance Online clients. You will ensure high-quality client service, respond to daily inquiries, and support incident resolution with L2 and Product teams.

The role emphasizes collaboration with internal stakeholders, proactive issue follow-up, and ongoing reporting to sustain client satisfaction and service quality.