Senior Trade Operations Lead

Alliance Bank; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Part time

Job summary

Alliance Bank is seeking a Senior Executive, Trade Operations on a contract basis in Kuala Lumpur. You will oversee service quality, relationship management, and day-to-day trade operations while ensuring compliance and customer satisfaction.

You will lead a team, monitor remittance and trade facility processes, and drive improvements aligned with bank goals and regulatory requirements.

Qualifications

• Mature, meticulous with high level of discretion and integrity.
• Strong customer service culture and interpersonal skills.
• Resourceful and adaptable in changing environments.
• Demonstrated initiative, drive and enthusiasm for operations.
• Excellent planning and organizational skills to meet objectives.

Responsibilities

• Manage service quality and relationship management in Trade Operations, meeting target standards.
• Resolve service-related complaints and escalate as needed to maintain customer satisfaction.
• Ensure compliance with regulatory and policy requirements in day-to-day operations.

Skills

Mature

Interpersonal skills

Customer service

Initiative

Planning & organizing

Education

Banking Diploma or University degree

Job description

Alliance Bank is seeking a Senior Executive, Trade Operations on a contract basis in Kuala Lumpur. You will oversee service quality, relationship management, and day-to-day trade operations while ensuring compliance and customer satisfaction.

You will lead a team, monitor remittance and trade facility processes, and drive improvements aligned with bank goals and regulatory requirements.