Senior Telecom & Finance Client Solutions Partner

XL Axiata; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

XL Axiata in Malaysia is seeking an experienced Client Services Partner to manage key accounts across telecom, banking and finance sectors. You will drive revenue objectives, tailor solutions to client needs, and be the primary liaison with clients while coordinating with internal teams for high-quality product delivery.

The role requires 8–12 years of relationship management, strong English communication, and travel readiness to engage across Malaysia.

Qualifications

• 8–12 years of client relationship management experience in Telecom, Banking, and Finance sectors.

Responsibilities

• Develop and maintain strong relationships with key clients in telecom, banking, and finance sectors.
• Understand and execute the strategy for the Malaysian market to achieve revenue objectives.
• Understand client needs and provide tailored solutions to meet business objectives.
• Act as the primary point of contact for clients, ensuring timely and effective communication.
• Collaborate with internal teams to deliver high-quality products and services.
• Identify opportunities for account growth and new business development.
• Prepare and present regular reports on account performance and client satisfaction.
• Identify and solve conflicts pertaining to the business side and eliminate misconceptions.
• Oversee the preparation and implementation of RFP documentation.
• Stay updated on industry trends and competitor activities to provide strategic insights.
• Set up meetings for events and participate in events if required.
• Actively support marketing and inside sales activities as needed.
• Collect accurate data to prepare proposals in response to RFPs.
• Develop new local partnerships.

Skills

Sales Expertise

Networking

Adaptability

Communication

Negotiations

Relationship Building

Sales Tools

CRM Software

LinkedIn Navigator

Apollo

Problem-Solving

Presentation Skills

Team Collaboration

Industry Knowledge

Travel Readiness

Tools

CRM Software

Job description

XL Axiata in Malaysia is seeking an experienced Client Services Partner to manage key accounts across telecom, banking and finance sectors. You will drive revenue objectives, tailor solutions to client needs, and be the primary liaison with clients while coordinating with internal teams for high-quality product delivery.

The role requires 8–12 years of relationship management, strong English communication, and travel readiness to engage across Malaysia.