Client & Partner Success Specialist

Axi; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

21 annual leave days per year

Quarterly health/lifestyle allowance

Competitive compensation

Professional training and certificates

Job summary

Axi is seeking a Client & Partner Solutions Specialist in Malaysia to deliver client-focused services, strengthen relationships with clients and partners, and ensure compliance with regulatory requirements. The role involves handling partner requests, onboarding/offboarding, and resolving complex cases with professionalism.

You will work across multiple portals and tools, maintaining clear communication, adapting to changing priorities, and contributing to initiatives that enhance client

Qualifications

• Strong written and verbal English communication skills.
• Customer service and client relationship management experience.
• Experience handling complex cases and escalations.
• Proactive and solution-oriented mindset.
• Experience with FX/CFD trading platforms with familiarity in MT4/MT5.
• Experience supporting clients via email and live chat.
• Experience managing partners, Introducing Brokers (IBs), and other stakeholders.

Responsibilities

• Provide high-quality, personalized service to clients and partners, building and maintaining relationships to support long-term engagement.
• Manage and respond to partner requests related to payments, onboarding, trading queries, and technical support issues with accurate, timely responses.
• Serve as an escalation point for complex cases and drive timely resolution while maintaining professional communication.
• Navigate portals and tools to support operational accuracy and efficiency.
• Communicate outcomes and solutions clearly to clients, partners, and internal stakeholders.
• Adapt to changing priorities and handle high-volume tasks to deliver complete solutions within deadlines.
• Adhere to SOPs, internal policies, and regulatory requirements, including escalation procedures.
• Meet individual performance targets and KPIs while supporting team objectives.

Skills

Customer service

Client relationship management

Escalations handling

Proactive mindset

English communication (written & oral)

FX/CFD trading platforms

Email and live chat support

Tools

MT4/MT5

Job description

Axi is seeking a Client & Partner Solutions Specialist in Malaysia to deliver client-focused services, strengthen relationships with clients and partners, and ensure compliance with regulatory requirements. The role involves handling partner requests, onboarding/offboarding, and resolving complex cases with professionalism.

You will work across multiple portals and tools, maintaining clear communication, adapting to changing priorities, and contributing to initiatives that enhance client