Assistant Technical Support

O'Connor's Engineering; Selangor; On-site; MYR 27,000 - 45,000; Full time

Job summary

O'Connor's Engineering Sdn Bhd in Petaling Jaya is seeking an Assistant Technical Support to provide first-line technical assistance for our telecom solutions. This full-time, on-site role includes documenting support activities and coordinating with senior engineers to ensure timely resolution and customer satisfaction.

Candidates should have strong technical support, customer service, and analytical skills, with a diploma or degree in Engineering or IT preferred.

Qualifications

• Strong technical support and troubleshooting skills to resolve issues efficiently.
• Solid customer support and customer satisfaction skills to handle inquiries professionally.
• Good analytical skills to diagnose problems and propose effective solutions.
• Diploma or degree in Engineering, IT or related field preferred.
• Clear spoken and written communication in English; additional language is a plus.

Responsibilities

• Provide first-line technical support to customers and internal teams.
• Document support activities and escalate complex issues when required.
• Coordinate with senior engineers and assist with system testing and maintenance.

Skills

Technical support

Troubleshooting

Customer service

Analytical skills

Communication

Education

Diploma or degree in Engineering/IT

Job description

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Company Description

O'Connor's Engineering Sdn Bhd is a leading system integrator in the national telecommunications sector, serving a wide range of industries. The company delivers end-to-end solutions across Telecommunications, Testing & Measurement, Communication Information Technology, Security Surveillance, and Audio Visual. By combining technical expertise with innovative technologies, O'Connor's helps clients build reliable and secure communication infrastructures. Team members join a collaborative environment focused on high-quality engineering, customer service, and continuous improvement.

Role Description

The Assistant Technical Support role is a full-time, on-site position based in Petaling Jaya. This role involves providing first-line technical support to customers and internal teams, responding to service requests, and assisting with troubleshooting hardware and software issues related to the company’s solutions. The Assistant Technical Support professional will document support activities, elevate complex issues when required, and follow up to ensure timely resolution and customer satisfaction. Daily tasks include coordinating with senior engineers, updating support records, assisting with system testing, and supporting installation or maintenance activities as needed. The role requires clear communication, organized work practices, and a commitment to delivering dependable technical assistance.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills to resolve issues efficiently and accurately.
• Candidates should possess solid Customer Support and Customer Satisfaction skills to handle inquiries professionally and maintain positive client relationships.
• Candidates should possess good Analytical Skills to diagnose problems, interpret technical information, and propose effective solutions.
• Relevant diploma or degree in Engineering, Information Technology, or a related field is preferred.
• Basic knowledge of telecommunications or IT systems, with willingness to learn company-specific technologies.
• Clear spoken and written communication skills in English; additional language proficiency is an advantage.
• Ability to work on-site in Petaling Jaya, manage multiple tasks, and collaborate with cross-functional teams.
• Prior internship or entry-level experience in technical support or a related field is beneficial but not mandatory.