Technical Support Specialist

Neuropower; Selangor; On-site; MYR 33,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a capable technical support professional to manage client relations and deliver remote technical assistance across distributors, partners, resellers, and end-users. You will troubleshoot product-related problems, handle escalations with root-cause analysis, and provide timely status updates to stakeholders.

The role emphasizes maintaining system configurations, documenting processes, and coordinating preventive maintenance with internal teams and external centers,

Qualifications

• At least 1 year of working experience in related field or sales; fresh graduates welcome.
• Proficiency in English and Bahasa Malaysia; other languages an advantage.
• Strong interpersonal skills and service-oriented attitude.
• Able to adapt in a dynamic and rapidly changing environment.

Responsibilities

• Provide remote technical assistance and troubleshooting for product-related problems.
• Respond to escalated technical issues with root-cause analysis and resolutions; provide status updates.
• Monitor and perform technical tasks related to internal systems and customer-facing applications.
• Coordinate preventive maintenance schedules for in-house and external service centers.
• Manage parts movement, inventory, and billing/documentation for regional operations.

Skills

Client management

Technical support

Troubleshooting

Communication

Team player

Education

SPM/Certificate/Diploma

Bachelor's degree or higher

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Conduct excellent client management by providing technical support to customers across multiple levels (distributors, partners, resellers, and end-users).

Provide remote technical assistance and troubleshooting for product-related problems.

Respond promptly to escalated technical issues, investigate root causes, and provide temporary and/or permanent resolutions; provide timely status updates to relevant parties.

Perform and monitor technical support tasks related to internal systems, platforms, and customer-facing applications.

Monitor key performance indicators, maintain system configurations, and provide regular technical reporting to relevant stakeholders.

Conduct in-depth technical analysis and probing to determine next steps for complex customer enquiries.

Process and manage technical cases, orders, and requests via internal support systems and portals.

Provide technical support, acting as a central point of contact for technical enquiries.

Coordinate preventive maintenance schedules for both in-house technical teams and external service centers.

Manage parts movement and inventory control for technical operations, including tracking, issuance, and record-keeping.

Verify and validate internal billing and documentation related to parts, preventive maintenance, and technical support activities for Northern and Sarawak regions.

Process and maintain technical documentation and parts control forms prior to parts issuance.

Handle warranty claims, including documentation, submission, tracking, and reporting for parts.

Prepare, verify, and maintain internal technical documentation, including troubleshooting records, parts control forms, parts issuance records, warranty documentation, and reference materials to support internal teams.

Ensure compliance with ISO standards by maintaining accurate records, documenting processes, and following established procedures.

Support ongoing technical initiatives, process improvements, and ad-hoc projects as assigned.

Requirements:

Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or any other equivalent field.

At least 1 year of working experience in the related field or sales is required for this position although fresh graduates are welcome to apply.

Required language(s): English, Bahasa Malaysia. Well verse in other languages is an added advantage

Good interpersonal skill, excellent service attitude in communicating

Ability to adapt and perform well in a highly dynamic and rapidly changing environment

Outside-the-box thinker, strategist, problem solver, opportunity seeker, team player