Senior Technical Support Engineer: XE Server Expert

Dell Global Business Center Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dell Technologies Malaysia is hiring a Senior Technical Support Engineer to join the XE Support Services team. You will handle complex technical issues across the PowerEdge XE portfolio in a fast-paced, customer-critical environment, ensuring high-quality resolutions and documentation.

The role emphasizes process and standards improvements within our Support Services, with opportunities for growth and a strong commitment to customer satisfaction and technical excellence.

Responsibilities

• Resolve complex technical issues with Dell XE portfolio in a fast-paced customer-critical environment.
• Contribute to improving processes, standards and strategies to perfect our Support Services.

Job description

Dell Technologies Malaysia is hiring a Senior Technical Support Engineer to join the XE Support Services team. You will handle complex technical issues across the PowerEdge XE portfolio in a fast-paced, customer-critical environment, ensuring high-quality resolutions and documentation.

The role emphasizes process and standards improvements within our Support Services, with opportunities for growth and a strong commitment to customer satisfaction and technical excellence.