Senior Engineer, Technical Support

Dell Global Business Center Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dell Technologies Malaysia is hiring a Senior Technical Support Engineer to join the XE Support Services team. You will handle complex technical issues across the PowerEdge XE portfolio in a fast-paced, customer-critical environment, ensuring high-quality resolutions and documentation.

The role emphasizes process and standards improvements within our Support Services, with opportunities for growth and a strong commitment to customer satisfaction and technical excellence.

Responsibilities

• Resolve complex technical issues with Dell XE portfolio in a fast-paced customer-critical environment.
• Contribute to improving processes, standards and strategies to perfect our Support Services.

Job description

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Oklahoma City, Oklahoma or Round Rock, Texas.

What you’ll achieve

As a Senior Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity.

With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.

Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play — providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity.

With 3 sites across the country, Penang (SWTC), Bukit Minyak (APCC2) & Cyberjaya, Dell Technologies Malaysia family has expanded its operations since first established in 1995 and now with 4,000 team members we provide support in 50 countries within the Asia Pacific & Japan region.

Here at Dell Technologies Malaysia, you will find a great company culture where innovation, inspiring leadership, passion for technology and flexibility bring the very best of our people. We don’t only provide you with the opportunity to grow with us but we also listen and share with you. Our people are our greatest asset and we put in our best efforts to inspire our leaders to champion and help our team members to thrive, achieve career aspirations and have fun. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities — all at a company that is proud to be diverse and inclusive.

What can I earn as a Technical Support Engineer