Senior Engineer, Technical Support

Dell; Bayan Lepas; On-site; MYR 363,000 - 525,000; Full time

Job summary

Dell Technologies is seeking a Senior Technical Support Engineer to join our Solutions Support as a Service team supporting PowerEdge XE servers in Oklahoma City, Oklahoma or Round Rock, Texas.

You will resolve complex technical issues, analyze problems, provide solutions, and contribute to improving support processes and standards to deliver exceptional service.

Responsibilities

• Resolve complex technical issues with the XE portfolio in a fast-paced, customer-critical environment.
• Improve processes, standards and strategies to perfect Dell Support Services.

Tools

PowerEdge XE hardware

Job description

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Oklahoma City, Oklahoma or Round Rock, Texas.

What you’ll achieve

As a Senior Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.