Senior Technical Support Engineer — Troubleshooting Lead

Sandvine; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology company in Kuala Lumpur is seeking a Technical Support Engineer with extensive knowledge in networking and strong problem-solving skills. The ideal candidate will have over 5 years of experience in technical roles and a background in development, particularly with modern scalable architectures. The position involves communicating with customers, troubleshooting issues, and documenting technical knowledge. This role offers a fast-paced office environment, with potential after-hours work.

Benefits

Fast-paced office environment

Potential for after-hours work

Qualifications

• Minimum of 5 years experience in a technical role.
• Ideal candidates should have served as a developer in prior roles.
• Education may be substituted for proven work experience.

Responsibilities

• Ability to communicate technical information to customers.
• Diagnosing and troubleshooting technical issues efficiently.
• Track and resolve issues within agreed time limits.
• Document technical knowledge through knowledge base articles.

Skills

Understanding of networks

CCNA or equivalent knowledge

Deep knowledge of supported Linux/Unix operating systems

Advanced understanding of networks, firewalls, protocols

Good problem-solving and investigative skills

Excellent communication ability

Scripting and programming skills

Education

Bachelor’s degree in Computer Science, IT or Software Engineering

Microsoft, Cisco, Linux or similar certification

Job description

A technology company in Kuala Lumpur is seeking a Technical Support Engineer with extensive knowledge in networking and strong problem-solving skills. The ideal candidate will have over 5 years of experience in technical roles and a background in development, particularly with modern scalable architectures. The position involves communicating with customers, troubleshooting issues, and documenting technical knowledge. This role offers a fast-paced office environment, with potential after-hours work.